Job Description

Job Description
As a Senior Manager, UX Strategy & Design at CVS Health you will be part of a growing team of digital innovators working to help people manage their health and wellbeing through intuitive, delightful digital experiences. Your empathy for peoplecustomers, patients, caregiversinforms your decisions; your entrepreneurial spirit makes you the ultimate problem solver; your creativity leads you beyond tired constraints and inspires others; and your passion for technology and design is matched only by your desire to deliver great user experiences.

In this role, you will be focused on designing best-in-class Loyalty and Personalization experiences for our Front Store ecommerce business. You will be designing elegant, multi-channel experiences that may include web, app, email, and in-store touch points.

Design responsibilities:

Collaborate with UX team members and product, business and technology partners to ensure shared understanding of business and user goals
Work with business partners to design customer journeys and identify and prioritize key improvements required to achieve them.
Conceptualize, design and define breakthrough user experiences, drawing inspiration from research, user goals, and the world around you
Partner with research, optimization, and analytics teams when appropriate to inform and validate design decisions
Gain stakeholder support for designs by clearly communicating design vision and rationale

Management responsibilities:

Hire and retain contract and full time UX designers
Mentor junior staff
Establish annual goals and provide ongoing performance feedback to full time staff
Collaborate with other UX managers to ensure alignment across portfolios
Proactively work with reports to ensure high quality designs and stakeholder satisfaction

Required Qualifications
8+ years' experience in UX design
5+ years of experience in team building and leadership involving direct, indirect, and non-reports with proven ability to work in a matrixed team environment and demonstrate thought leadership and ability to influence where no direct line of control exists
5+ years of experience partnering with multiple groups (IT, Product Management, Business) to define and execute on a strategic product roadmap

Preferred Qualifications
3+ years of work history designing for moble app or responsive web experiences.
3+ years of professional experience in eCommerce
Deep knowledge of full user experience design process and ability to contribute at any level.
Ability to communicate user needs and demonstrate how proposed designs solve those to internal team and other stakeholders.
Experience in an iterative development environment like SAFe, Kanban, agile, or other similar framework.
Ability to dive into projects at any level of definition with creativity and drive.
Hands on experience with wire-framing and prototyping tools.

Education
Bachelor degree or equivalent work experience

Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.