Job Description

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Job Summary

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Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world.

This role will be responsible for sustaining operations within the Service Solution organization. This role will help build a high growth customer service/support business in both a site based and field service atmosphere that will achieve Zimmer Biomet's mission to Alleviate pain and improve the quality of life for people around the world.

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Principal Duties and Responsibilities

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* Establish and maintain service transfer process of NPI projects.
* Assist with formulating procedures, specifications, and standards for installation and service processes.
* Assist in standardizing Customer Service quality systems; ensuring deployment of strategic projects to schedule.
* Assist with the strategic quality improvement processes in the Service Business.
* Determine device configurations for installation prior to customer delivery Support field installation and maintenance process

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Expected Areas of Competence

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* Understanding and application of appropriate global medical device regulations, requirements and standards.
* Ability to work within a team environment and build relationships outside of the department as well as outside the company (product development, customer service, sales/marketing, operations, suppliers, etc.).
* Ability to participate in projects across all assets of the service organization.
* Able to communicate both orally and in written form to teams at all levels of the organization.
* Able to read and interpret design drawings, geometric dimensioning and tolerancing, FMEAs and product test methods.
* Understanding of computer based devices/technologies and artificial intelligence (AI) Advanced Analytical Skills; demonstrated ability to troubleshoot and correct complex process/system issues

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Education/Experience Requirements

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* B.S. in engineering
* 0-3 years experience in an (Electrical, Mechanical, Computer/IT) Engineering or Service Engineering role
* Experience with Service Management tools (ServiceMax, Salesforce, ServiceNow) helpful PMP/Lean or Six Sigma certification preferred or willingness to obtain PMP/LSS helpful

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Travel Requirements

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Up to 25% - 30%

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Additional Information

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This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act.

EOE/M/F/Vet/Disability

At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

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