Job Description

Purpose of Job

We are currently seeking a talented Director, Business Continuation Strategies and Plans for our Phoenix, AZ or San Antonio, TX facility.

USAAs Enterprise Business Continuation (BC) and Resiliency Team, a direct report organization to the Chief Security Officer, and Senior Vice President of the Enterprise Security Group (ESG), is hiring a Director of Business Continuation. The selected candidate will have responsibility for leading a world class BC Strategy and Plans Team, which coordinates with Enterprise Risk Management, all lines of businesses, and staff agencies to develop BC strategies which mitigate identified risks and ensures the enterprise has the appropriate BC Plans that support these strategies. The selected candidate combines their responsibilities with that of two additional BC Directors who have responsibility to identify and analyze BC risks, training, exercising, and testing these strategies and plans, conduct incident response and crisis management, and govern the enterprises BC Program.

This person oversees a team responsible for enterprise incident management and crisis response and/or the identification, analysis, strategy and plan development and oversight of the enterprise Business Continuation program. Responsible for business continuity training, guidance and oversight to employees within the various business areas who are accountable for adhering to USAAs business continuation standards, policies and guidelines. Accountable for the process improvements and industry best practices associated with managing existing and emerging business interruptions by appropriately identifying the risks and ensuring adequate risk mitigation strategies and contingency plans are designed and in place to protect employees, assets, and the financial well-being of USAAs membership. Serves as a business continuation subject matter expert to include state and federal regulations. Partners with the lines of business, Information Technology, Compliance and Risk Management, Audit Services, Legal, and Regulators to support business continuation-based initiatives

Job Requirements

ABOUT USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For, and we've ranked among Victory Media's Top 10 Military Friendly Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

ABOUT USAA IT

Our most important qualification isn't technical, it's human. Here, we don't just sit in front of a screen. We stand behind our 13 million members who rely on us every day.

We are over 4,000 employees strong, a passionately supportive and collaborative team built on Agile principles. We've been in Computerworlds 100 Best Places to Work in IT and named a Top 50 Employer for Minority Engineers & IT by Workforce Diversity Magazine.

See what it's like to work for a company where your passion meets our purpose:
USAA Information Technology: A Realistic Preview

PRIMARY RESPONSIBILITIES

* Identifies and manages existing and emerging risks that stem from business activities and the job role.
* Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
* Follows written risk and compliance policies and procedures for business activities.
* Directs staff and initiatives that support business continuity programs, to include incident management and crisis response; business continuity risk identification and analysis; development and oversight of business continuity strategies and plans; exercise and test development and implementation and governance.
* Responsible for business continuity program goals, inclusive of the development and reporting against metrics and key risk and performance indicators, meant to provide early warnings of potential existing and emerging operational risks and supports continuous program improvement.
* Assists the Business Continuation senior leader in assessing USAA's compliance with all applicable business continuity requirements.
* Oversees the review of business continuity requirements to include analysis of business impact and operational risk assessments for enacted state and federal laws and regulations and recommends company actions to ensure regulatory compliance.
* Partners with key stakeholders in the business and oversees the ongoing supervision of business controls including business continuity assessments, identifying and evaluating control effectiveness and control failures, facilitating remediation, market conduct exams, and monitoring the first line of defense to minimize business continuity exposure and strengthening the overall control environment.
* Partners with business leaders to proactively identify strategic and tactical business continuity solutions and provides business continuation subject matter expertise for the enterprise, line of business or staff agency projects, processes and product initiatives.
* Reviews, communicates and recommends the development of the enterprise business continuation policy, standard and procedures in partnership with the Business Continuation senior leader, staff agency and line of business senior leaders to ensure appropriateness and adequacy versus industry best practices and regulatory requirements.
* Provides counsel to business unit managers on business continuation related issues to ensure they are considering business continuity implications.
* Coordinates with other functional area, company, or staff agency compliance subject matter experts to ensure consistent business continuation programs and procedures are in place and in alignment with compliance policies and procedures.
* Responsible for regular reporting on the status of business continuation activities and alerting senior management to potential breaches and compliance issues.
* Builds and manages a high performing team of business continuation professionals through recruitment, training, coaching, performance management and other related managerial activities

MINIMUM REQUIREMENTS

* Bachelors degree or an additional 4 years of relevant experience in lieu of a degree
* 8 years of operations experience in a relevant domain such as financial services, insurance, banking, investment, information technology, or other related operational areas that support business continuation/risk/compliance initiatives within the business.
* 6 years of business continuation, disaster recovery, emergency management, compliance, risk or regulatory experience with accountability for complex programs, processes or policies.
* 3 years of direct team lead or people management experience.
* 2 years of experience researching, designing and implementing business continuation, compliance, risk or regulatory programs and initiatives.
* Expert knowledge of relevant regulatory compliance, industry regulations, regulatory data sources and risk management practices.
* Demonstrated experience collaborating, influencing decisions and facilitating cross- organizational programs, projects and joint planning groups to achieve enterprise strategic goals; includes external civic, crisis, and emergency management agencies; regulatory agencies; and key enterprise stakeholders.
* Strong written and verbal communication skills, including the ability to communicate technical and complex analyses to a non-technical audience.
* Active, or the ability to obtain a valid Associate Business Continuity Professional (ABCP) certification within first year of employment.

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.

PREFERRED REQUIREMENTS

* At least 2 years of working experience in a corporate strategy position within a fast-paced and dynamic business environment.
* Proven experience leading the development of Business Continuation (or related) strategies and plans at a corporate level.
* Experience leading or assisting with major technology and process redesign initiatives, from definition through implementation and change management
* Demonstrated strong analytical and problem solving skills related to risk management and business continuation, with a focus on IT recovery and operational resiliency.
* Familiarity with Fusion Risk Management system

DESIRED CHARACTERISTICS

USAA employees create innovative solutions that impact our members. Collectively, we are:

* Curious and excited by new ideas
* Energized by a fast-paced environment
* Able to understand and translate business needs into leading-edge technology
* Comfortable working as part of a connected team, but self-motivated
* Community-focused, dependable and committee
* Exceptionally detail-oriented

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement) or must have managers approval prior to posting.

Last day for internal candidates to apply to the opening is 12/22/20 by 11:59 pm CST time.