Job Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

Clinical Performance is charged with effectively implementing, monitoring, and executing on programs related to driving affordability, clinical quality and risk adjustment activities across all lines of business for OptumCare a ~$9 billion a year organization, touching over 9 million patients, 80 payers, and 22,000 providers.

This position will report into the Associate Director of Risk Adjustment Content & Documentation. You will be part of a team of technical writers who write Risk Adjustment content for operational processes, CMS announcements, and user documentation for our risk adjustment product. The team's responsibilities range from writing reference documents to creating tutorials and documentation, product development, and executive leadership presentations.

You will work with the Risk Adjustment Operations, Legal, Compliance, and business partners to identify critical documentation needs and create engaging, accurate content. The ideal candidate has business writing and documentation experience, outstanding people skills and a demonstrated ability to deliver purposeful writing that conveys relevant information to the reader in a clear, concise and effective manner.

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

* Create effective, purposeful customer-facing materials, business writings, and business process documentation
* Listen, document, and organize business partners' and stakeholders' operations, products, applications, strategies, processes, and/or business priorities in order to build compelling business documents that effectively address audience and purpose
* Plan and facilitate Subject Matter Expert (SME) interviews to accurately transform thinking and knowledge into compelling content
* Serve as scribe for key stakeholder discussions and meetings
* Proactively engage appropriate stakeholders, address questions and concerns, make adjustments, and follow up as necessary
* Anticipate stakeholder needs and proactively develop business writing or documentation solutions to meet end users' needs
* Review documents for accuracy, style, readability, usability, scope, format, purpose, audience, content and alignment with established guidelines, templates, and standards
* Support documentation governance including version control, approvals, and review cycle in appropriate documentation repositories
* Maintain knowledge of applicable content/knowledge management systems (e.g., SharePoint, ignite)
* Support the implementation of large-scale programs by documenting processes and identifying best practices to promote and enable efficient processes that benefit business partners
* Manage and maintain communications content using established writing and design templates/standards/guidelines
* Collaborate with applicable stakeholders to ensure effective implementation, distribution and publishing of deliverables
* Evaluate effectiveness of communications
* Support and document cross-functional initiatives and operational controls across Clinical Performance
* Collaborate with other teams to ensure cohesive branding, look, and feel
* Propose solutions and then adapt proposed solutions to new and/or unanticipated requirements and/or information
* Work within documentation intake process to timely and accurately identify escalations
* Develop project plans (e.g., communication plans, implementation steps) to support solution implementation
* Utilize stakeholder feedback and/or process performance information to identify potential continuous improvement opportunities

Critical Success Factors:

* Ability to thrive in an environment of ambiguous expectations, and partial and evolving requirements
* Ability to consistently take initiative and think proactively in documenting all conversations in anticipation of possible importance
* Ability to build strong relationships across a variety of stakeholders
* Outstanding attention to detail, especially regarding formatting and grammar
* A logical, problem-solving approach
* A detail-oriented, organized, critical thinker, with problem solving skills
* Ability to manage multiple initiatives by prioritizing goals and objectives
* Ability to work independently and in a matrix team environment
* Ability to effectively function and deliver in a fast paced, ever changing environment
* Ability to take ownership of processes and provide constructive information to facilitate collaboration and increase stakeholder satisfaction
* Experience working effectively with people at all levels of the organization from executives to board members to external parties. As such, it is important to have strong communication and interpersonal skills, as well as the ability to forge and maintain relationships

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:
* Undergraduate degree, preferably in English, communcations, business, or advanced writing degree
* 3+ years of business or technical writing and/or process documentation
* Proficiency with MS Office Suite (Word, PowerPoint, Excel, Visio, Teams)
* 10% travel required

Preferred Qualifications:
* SharePoint
* Experience with Adobe Acrobat
* Experience with Publisher
* Familiarity with document repositories, document management, and/or documentation governance
* Familiarity with AP or Chicago Manual of Style and/or Microsoft Manual of Style
* Familiarity with risk adjustment concepts
* Familiarity with federal (e.g., CMS) and state laws and regulations relating to Medicare Advantage

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Business Process Documentation, Technical Writing, Document Management, Telecommute