Job Description

Description

Mission
Are you ready to help lead an era-defining mission in the Customer Experience for one of the largest eCommerce Retailer in North America? Our Digital Business team is looking for high-energy individuals to join our growing organization, who will be central in this transformation and help deliver a broad range of business solutions for customers through leading edge tools and technology.

Company

Staples has a history of innovation creating the Office Superstore category 30 years ago, launching eCommerce in 1998 as an early pioneer, and expanding to become the leader in powering the workplace. While the company has historically been known as a leading retailer, it has evolved into so much more, with its B2B delivery operations now making up more than half of the overall business, and featuring solutions & services such as managed printing, facilities & breakroom, technology solutions and workplace design.

Formerly a public S&P 500 company, Staples was acquired in 2017 by Sycamore Partners, who have transformed companies like Belk, Nine West, Stuart Weitzman, and Talbots. As a private company, Staples is accelerating its transformation and long-term strategy. This includes creating new businesses, redesigning our CX, and modernizing our technology stack - as well as the way we work, moving to a more agile environment. The future of Staples, Inc. will be digitally driven, with the Digital Business team leading the way as we look to create unique online experiences for businesses with curated products and services, showcasing our thought-leadership in workplace solutions as we help them along their journey to build a better company.

Description:

The eCommerce Product Manager III will shape the future of Staples by building digital solutions that our customers love. The successful candidate will own and drive product vision, strategy, and roadmaps to create delightful customer experiences. He/she must be familiar with digital concepts, specifically agile software development, mobile, e-commerce and taking ideas from concept to go-to-market ready state.

The successful candidate must be comfortable working with senior business stakeholders, engineering, design/UX, and interfacing with customers. He/she will also interface with senior leadership as well as other internal clients to understand business objectives and ensure deliverables are aligned.

This role requires an excellent collaborator, communicator, and leader with an obsession towards creating best-in-class customer experiences. Prior startup experience a plus.

Furthermore, a successful candidate will be able to handle multiple projects simultaneously while ensuring accuracy and timeliness are not compromised. They must also be adept at communicating findings to C-level leadership in both verbal and presentation formats and must be comfortable managing in a cross functional environment.

Primary Responsibilities:

* Develop the near, mid and long term holistic capabilities strategy with a strong focus on revenue growth

* Lead improvement of ecommerce experience through development of new and innovative solutions and product capabilities

* Ensure the alignment of product roadmap to business goals and drive execution and evolution of products
* Leverage site metrics, stakeholder interviews, and industry trends to identify product enhancements and opportunities
* Lead cross functional, cross channel teams in shaping future platform decisions and business strategies
* Provide regular, impactful communication of priorities, progress and impact to executive leadership and stakeholders
* Drive broad organizational engagement in initiatives through passionate, inspired leadership

Qualifications

Basic Skills

* 4+ years of online product management, ecommerce, information technology, merchandising and / or online marketing experience

* Solid analytical and quantitative skills; strong bias towards data-based decision making

* Pro-active and self-motivated work style with proven ability to collaborate broadly with flexible, positive attitude to deliver results within a cross-functional team environment

* Experience with both Agile and Scrum processes from a Product owner perspective
* MS Office suite proficiency; excellent Excel and PowerPoint skills

Preferred Skills

* BA/BS in Business, Finance, Economics, Marketing or Engineering
* Customer-centric orientation with proven track-record of developing and acting on customer insights
* A passion for empathizing with the customer and improving the user experience
* Strong interpersonal and presentation skills and the ability to persuasively present ideas and recommendations to senior manage
* Experience with market research, competitive analysis, and usability testing
* Strong strategic, analytical and critical thinking skills; ability to break down complex problems and formulate plans
* Ability to manage multiple projects and changing priorities with demonstrated track record of strong execution and experience partnering with technical teams to deliver results.
* Knowledge of B2B ecommerce, industry trends, and technologies
* Prior startup experience a plus

Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits!

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.