Sr Director, Conversational AI
Posted on: 10 Jan 2021
Hoffman Estates, IL
Job Description
Job Description Req/Job ID: 1001724BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Information Technology
Store ID: 58491: Sears Holdings Management Corp
As the Sr Director, Conversational AI, you will define and own the product vision and roadmap that delivers world-class member experiences powered by conversational AI. Key products include our support chatbot, live chat, IVR, and virtual agents. You will create exceptional support experiences that empathetically and delightfully resolve member issues and help our members navigate complex financial situations. You will drive the development of the tools, processes, and people to enable a conversational AI platform to power those experiences and unlock future opportunities across Chime. This is a critical role in supporting executive level objectives in creating a differentiated member experience.
Job Requirements
* Own all conversational AI products and experiences: chatbots, voice agents, conversational experiences
* Define the product strategy and roadmap for our virtual agent and conversational platforms
* Determine and deploy key technologies, tools, and processes that power our virtual agent teams
* Partner with Product, Member Services, Analytics, and Engineering to fine-tune experiences with virtual agent support experiences
* Partner with engineering, design, QA, and analytics teams to define, build, and iterate on new tools
* Own KPIs and deliver measurable impact across member satisfaction and operational efficiency
Corporate
58491
Sears Holdings
Hoffman Estates, IL
Sears Holdings Corporation operates as an integrated retailer in the United States. It operates in two segments, Kmart and Sears Domestic. The Kmart segment operates retail stores that offer a range of products, including consumer electronics, seasonal merchandise, outdoor living, toys, lawn and garden equipment, food and consumables, and apparel; and in-store pharmacies. It provides merchandise under the Jaclyn Smith, Joe Boxer, Route 66, Cannon, Adam Levine, Levi's, Lands' End, and Craftsman labels; Sears brand products, such as Kenmore and DieHard; and Kenmore-branded products. As of February 3, 2018, this segment operated approximately 432 Kmart stores. The Sears Domestic segment operates stores that provide appliances, consumer electronics/connected solutions, tools, sporting goods, outdoor living, lawn and garden equipment, apparel, footwear, jewelry, and accessories, as well as automotive services and products, such as tires, batteries, and home fashion products.
It also offers parts and services to builders, developers, designers, and commercial and residential customers; parts and repair services for appliances, lawn and garden equipment, consumer electronics, floor care products, and heating and cooling systems; home improvement services, such as siding, windows, cabinet refacing, kitchen remodeling, roofing, carpet and upholstery cleaning, air duct cleaning, and garage door installation and repair; and protection agreements and product installation services. This segment provides merchandise under the Kenmore, DieHard, WallyHome, Bongo, Covington, Simply Styled, Everlast, Metaphor, Roebuck & Co., Outdoor Life, and Structure brands, as well as under the Craftsman, Roadhandler, and Levi's, brands.
This segment operated 547 full-line stores and 23 specialty stores. Sears Holdings Corporation was founded in 1899 and is based in Hoffman Estates, Illinois. On October 15, 2018, Sears Holdings Corporation along with its affiliates, filed a voluntary petition for reorganization under Chapter 11 in the U.S. Bankruptcy Court for the Southern District of New York.
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IndustrySales/Retail
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No. of Employees89, 000
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Website
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Jobs Posted4019
