Commissions Supervisor

Realogy Holdings Corp.
0 reviews

Posted on: 10 Jan 2021

Northbrook, IL

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Job Description

Job Description

Summary: The Commission Supervisor is responsible for overseeing the Commission Processor team in the Agent Services. This role is responsible for the daily distribution of work, acts as a liaison between branch offices, sales agents and the Commission Center staff members and manages all aspects of the Processor team.

The Supervisor will live in a commutable distance from the office in Northbrook, IL, Scottsdale AZ or Madison, NJ and be comfortable working remotely or in the office as needed.

Essential Job Duties:

Distribute Workload: Responsible for distributing Commission volume to Commission Processors to ensure a balanced work load. Includes but is not limited to:

* Assigning Processors to branch offices to support each day

* Monitoring volume and redistributing work as needed to other Processors

* Supporting Processors as a working supervisor when volume demand requires

Supervising Staff: Responsible for the general management, scheduling and development of Commission Processors. This includes but is not limited to:

* Recruiting, interviewing, hiring for all open positions

* New staff orientation/training

* Ongoing training and development; performance management

* Preparing staff schedules; Managing vacation requests; Reviewing and approving time cards

* Annual performance reviews

Liaison between Agent Services, Commission Center and Service Center: Acts as main point of contact for Agent Services and Service Center. This includes but is not limited to:

* Monitoring the general email account

* Troubleshooting, answering and resolving all questions or concerns from Agent Services and/or the Service Center

* Following up on incomplete files with all necessary parties

Process improvement:

* Continuously evaluate procedures and seek improvements/efficiencies

* Implement process improvement

* Work with other teams within the center to seek overall improvements for your LOC(s).

Other Duties:

* Report production of expired listings and any other requested data. May be daily, weekly and/or monthly

* Additional duties as required by business need.

Qualifications:

* High School Diploma required. Associates or Bachelors degree preferred.

* 5-7 years business experience; 1-2 years previous supervisory experience preferred.

* Prior Real Estate and customer service experience strongly preferred.

* Ability to provide feedback to employee through coaching and training to further their success and a willingness to motivate staff; a leader by example willing to take on additional duties as needed

* Technologically proficient in all areas including but not limited to: familiarity with various operating systems on PCs and Macs and ability to navigate computer software and hardware

* Ability to learn new software programs on an as needed basis, skillful in using the following programs including, but not limited to: Microsoft office programs such as Outlook, Word, Excel, PowerPoint, and Publisher, and Adobe programs such as Adobe Acrobat

* Creative problem solving skills.

* Ability to communicate with different audiences to convey message successfully and to change gear quickly to support different customers

* Ability to multi-task, prioritize and be flexible with changing business needs in a team environment as well as manage deadlines and time constraints.

* Outstanding organizational and math skills; emphasis on attention to detail

* Customer-focused, delivery-oriented, ability to work in a team environment

LI-HW1

Realogy Holdings Corp.

Madison, New Jersey

Realogy is a global provider of real estate services with a singular mission: We serve agents. This strategy is aimed at growing the base of high-performing independent sales agents at our company-owned and franchisee brokerages, providing services to make them more productive and their businesses more profitable.

While you won’t see our name on For Sale signs, you will see those of our industry-leading brands: Better Homes and Gardens Real Estate, Century 21, Citi Habitats, Climb Real Estate, Coldwell Banker Real Estate, Corcoran, ERA Franchise Systems and Sotheby’s International Realty to name just a few. Our four business units work together to provide a full-service solution to meet the needs of agents and their homebuying clients, from the initial listing until the keys are turned over.

Realogy was recently designated a Great Place to Work® for the second consecutive year, recognizing the company’s commitment to providing meaningful work and an environment where employees can grow and succeed. Realogy has 16,600 offices and approximately 302,000 affiliated brokers and agents worldwide. We’re the leader in residential real estate sales, with $6.1 billion in revenue in 2018, nearly 1.4 million real estate transactions and approximately 16 percent of market share of the U.S. residential real estate market. We’re there to serve agents who help people find and buy houses, move, and finance their dream.

Powered by its network of over 92,000 affiliated sales professionals in 3,000 offices across 44 countries and territories, the Coldwell Banker® organization is a leading provider of full-service residential and commercial real estate brokerage services. The brand’s mission is to empower its people to leave their mark on the world of real estate. The Coldwell Banker brand prides itself on its history of expertise and honesty since its beginnings in 1906. The brand embraces four core values: home, awesomeness, ingenuity and excellence. Coldwell Banker Real Estate is committed to providing its network of sales professionals with the tools and insights needed to excel in today’s marketplace and is known for its bold leadership and dedication to driving the industry forward with big data and smart home expertise. Coldwell Banker Real Estate was the first real estate brand to harness the power of big data; the CBx Technology Suite uses predictive analytics and machine learning to analyze markets, target buyers and sellers and provide agents with a simple platform to create unique and effective marketing plans for each listing. The brand was named among the 2018 and 2019 Women’s Choice Award® Most Recommended brands for customer experience and overall quality. Blue is bold and the integrity and values of Coldwell Banker Real Estate give the Gen Blue® network an unbeatable edge. Coldwell Banker®, the Coldwell Banker logo, Gen Blue® and the Gen Blue Experience® are registered services marks owned by Coldwell Banker Real Estate LLC. Coldwell Banker Real Estate LLC fully supports the principles of the Fair Housing Act and the Equal Opportunity Act. Each office is independently owned and operated.