Customer Service Rep
Posted on: 9 Jan 2021
Raleigh, NC
Job Description
GDIT NCMMIS is a claims processing system for the North Carolina Department of Health and Human Services (NC DHHS) to which North Carolina citizens have become entitled through enrollment in benefit plans offered by the State of North Carolina.The NCMMIS call center supports this system by handling inbound calls from hospitals and physicians concerning claims and enrollment inquiries.
The program is seeking a Customer Service Rep that will provide assistance and problem resolution to a wide variety of NC Medicaid providers supported by a multi-customer contact or help desk environment. Responds to providers and recipient calls, providing a single point of contact for report problems, make inquires and obtaining guidance about any or all services provided by the service center.
Essential Job Functions
Answers incoming phone calls on behalf of client; provides accurate and appropriate information to callers.
Places outbound customer service or customer satisfaction calls, as required by client.
Completes call guides; gathers and verifies required information.
Attends telephone skills and program information training sessions; adheres to established levels of service.
Adheres to established customer service and documentation standards within required time frames.
Adheres to contact center scheduling, ensures telephone coverage during contact center hours of operation.
Other Responsibilities:
* Performs clerical or administrative duties as assigned.
* Responds to inquiries received through phone, email, or face-to-face contact with a customer about the company, products, or services in a timely and accurate manner.
* Tracks questions and answers via a computer, as well as enter orders.
* Escalates more complex questions to more experienced specialists.
Requirements:
Somustomer service and Medicaid experience
Scheduled Weekly Hours:
40
Travel Required:
None
T elecommuting Options:
Some Telecommuting Allowed
Work Location:
USA NC Raleigh
Additional Work Locations:
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.nnGDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
PI127936027
General Dynamics
Falls Church, VA
General Dynamics Corporation operates as an aerospace and defense company worldwide. It operates in five segments: Aerospace, Combat Systems, Information Technology, Mission Systems, and Marine Systems. The Aerospace segment designs, manufactures, and supports business-jet aircraft; and offers business-aviation services, including maintenance, fixed-base operation, government fleet, aircraft management, charter, and staffing services, as well as integrated aviation solutions.
The Combat Systems segment engages in the design, development, production, modernization, and sustainment of combat vehicles, weapons systems, and munitions. This segment offers wheeled combat and tactical vehicles; main battle tanks and tracked combat vehicles; weapons systems, armaments, and munitions; and maintenance, logistics support, and sustainment services. The Information Technology segment provides information technology (IT), IT infrastructure modernization, and professional services, as well as cloud, cyber, software development, systems engineering, and data analytics services and solutions.
The Mission Systems segment offers mission-critical C4ISR products and systems, such as space, intelligence, and cyber systems; ground systems and products; and naval, air, and electronic systems. The Marine Systems segment designs and builds nuclear-powered submarines, surface combatants, and auxiliary and combat-logistics ships for the United States Navy and Jones Act ships for commercial customers.
This segment provides nuclear-powered submarines; surface combatants; auxiliary and combat-logistics ships; commercial product carriers and containerships; design and engineering support services; and maintenance, modernization, and lifecycle support services, as well as repair services for navy ships. The company was incorporated in 1952 and is headquartered in Falls Church, Virginia.
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IndustryEngineering
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No. of Employees105,600
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Website
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Jobs Posted7128
