Job Description

PSG is part of the Dover Fluids platform. We are an organization on the move, always looking for talented and ambitious people with a desire to help us grow our business. Were a global leader in integrated flow solutions and leader in the manufacture of pumps, systems and related flow-control solutions for the safe, efficient and reliable transfer of critical and valuable materials. PSG features world-class pump brands Wilden, Blackmer, Neptune, Almatec, Mouvex, Griswold, All-Flo, Abaque, Redscrew, Ebsray and Quattroflow and are committed to servicing key vertical markets that include Hygienic, Water, Pharmaceutical, Chemical and Energy.

We feature world-class facilities in 6 countries, including operations in the U.S., France, Germany, India, Australia, and China; and have localized presence in over 100 countries. At PSG, we are passionately committed to the development of innovative sustainable technologies. We are relentless in our pursuit of excellence, and confident in the market knowledge and expertise we bring to our customers.

We thrive on winning and being number one. PSG offers a unique combination of the both small company atmosphere: with an ownership mindset that allows you to make close-to-the-customer decisions; an innovative approach in seeing beyond what is possible today and entrepreneurial spirit in the pursuit of new opportunities; combined with benefits of a large companys scale, tools, career planning and financial strength of Dover. Join PSG, a growing global company where your curiosity, hard work and ambition is rewarded with exceptional career opportunities in a friendly & fast paced environment. Welcome aboard!

PSG is part of the Fluids segment of the Dover Corporation (NYSE: DOV). Dover is a diversified global manufacturer with annual revenues in excess of $7 billion

Summary:

Senior Application Engineer applies products to applications, provides guidance across the full product life cycle, and links site, customer, and sales teams. Works with Channel Partners (OEMs, Distributors, System Integrators) and PSG Sales Managers across the globe. Promotes new products and identifies new product opportunities. Develops tools & training content to Sales, Technicians, Engineers, and others. Coordinates and conducts training to various levels of staff, customers, distributors, and end users. <10% travel.

Duties

* Provides technical support to distributors and/or end-users who require assistance with system design, process controls, and/or fluid transfer.
* Prepares and conducts application related training.
* Delivers rapid, accurate and efficient answers to incoming inquiries.
* Learns and understands regulations & design practices relevant for critical applications.
* Reviews special requests and scopes out solutions that enhance the sale or operation of existing PSG-GR products.
* Utilizes product modification and customization to accommodate unique market needs.
* Serves as project manager for complete and accurate solutions to the market.
* Participates in meetings, seminars, trainings, and trade shows to stay informed of broader market trends.
* Interfaces with other functional areas, customers, and sales teams in the development of new products, services, or solutions.
* Other duties as required in the support of PSG-GR business activities.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

* Problem Solving - Identifies and resolves problems in a timely manner, even when lacking complete information; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
* Customer Focus - Considers customers a priority. Takes ownership to solve customer's problems. Meets commitments and escalates situations when attention is needed.
* Team Work - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
* Oral Communication - Speaks clearly and persuasively in both positive and negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
* Written Communication - Writes succinctly, including editing for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
* Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
* Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
* Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

Qualifications:

To perform this job successfully, an individual must be self-motivated, team orientated, and able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:
Degree in Engineering from a four-year college or university, plus three to five years experience. Candidates with equivalent experience will also be considered.

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions with incomplete information. Ability to communicate effectively in a variety of contexts. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with multiple abstract and concrete variables.

Computer Skills:

To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel, Outlook, Teams), ERP systems (SAP, Oracle, or other), and web-based tools.

Certificates and Licenses:
Professional licensure is a plus.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts and moderate noise levels.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Depth perception and Ability to adjust focus

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

This position may be located in: Americas : United States : Michigan : Grand Rapids

Sub Division : Grand Rapids

Job Requisition ID : 35086