Client Solutions Engineer

Comcast
1 reviews

Posted on: 9 Jan 2021

San Francisco, CA

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Job Description

Job Descriptions

Job Summary

Responsible for technical sales support on Advanced Voice services to achieve target budget for the sales professionals with which they are aligned. Act as the technical expert during the presales process and provide experienced support to the customer's technical team to bridge their need with Comcast services and products. Works as a collaborative member of the sales team to market and sell the Company's voice product lines including Comcast Managed Voice, PRI, SIP Trunks, Hospitality and BCI services as a bundle or standalone offer.

Job Description

Core Responsibilities

* Analyze customer requirements and needs to understand how Comcast products and services can be applied to meet the needs of the customer.
* Translate technical design requirements and create and deliver sales presentations that demonstrate technical knowledge of Comcast products and services.
* Prepare proposals that include cost effective solutions for customers while solving potential configuration challenges.
* Recommend appropriate product bundles with accurate pricing promotional discounts for multi-product orders.
* Set appropriate expectations and follow up with the customer on project timeline and completion.
* Drive sales closure to shorten the sales cycle and ensure goals and objectives are achieved.
* Train and coach sales professionals to understand and successfully sell advanced voice solutions.
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.

Employees at all levels are expected to:

* Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Respect and promote inclusion & diversity.
* Do what's right for each other, our customers, investors and our communities.

Disclaimer:

* This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an EOE/Veterans/Disabled/LGBT employer.

Comcast

Philadelphia, PA

Comcast Corporation operates as a media and technology company worldwide. It operates through Cable Communications, Cable Networks, Broadcast Television, Filmed Entertainment, Theme Parks, and Sky segments. The Cable Communications segment offers cable services, including high-speed Internet, video, voice, and security and automation services to residential and business customers under the Xfinity name; and advertising services.

The Cable Networks segment operates national cable networks that provide various entertainment, news and information, and sports content; regional sports and news networks; international cable networks; and various digital properties, including brand-aligned Websites, as well as engages in the cable television studio production operations.

The Broadcast Television segment operates NBC and Telemundo broadcast networks, NBC and Telemundo local broadcast television stations, broadcast television studio production operations, and various digital properties. The Filmed Entertainment segment produces, acquires, markets, and distributes filmed entertainment under the Universal Pictures, Illumination, DreamWorks Animation, and Focus Features names. It also develops, produces, and licenses stage plays; and distributes filmed entertainment produced by third parties. The Theme Parks segment operates Universal theme parks in Orlando, Florida; Hollywood, California; and Osaka, Japan.

The Sky segment offers direct-to-consumer services, such as video, high-speed Internet, voice, and wireless phone services; and content services comprising operating entertainment networks, the Sky News broadcast network, and Sky Sports networks. The company also provides a wireless phone service under the Xfinity Mobile name; and owns the Philadelphia Flyers, as well as the Wells Fargo Center arena in Philadelphia, Pennsylvania. Comcast Corporation was founded in 1963 and is headquartered in Philadelphia, Pennsylvania.