Job Description

Proximity Services is dedicated to delivering timely, consistent, repeatable and cost-effective solutions while exceeding the customers onsite Data Center requirements across the client estate.

Services are delivered 24/7 by proficient, skilled staff with an operational and service management focus.

Remote Hands is provided to customers who are requesting the services of an onsite technician acting as the hands and eyes on the requestors behalf.

RESPONSIBILITIES

The below responsibilities are to be performed as instructed and with minimal supervision:

Handle tape backup media and prepare for offsite storage if applicable.

Perform ad hoc requests as directed by on-site management.

Prepare, coordinate, and receive incoming shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received. Receipt SRM.

Perform remote hands support e.g. power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, and enter troubleshooting commands.

Perform hardware installations rack / stack.

Perform cable installations (routing, terminating) and testing.

Perform hardware cabling troubleshooting.

Support ServiceNow processes (e.g. Service Request, Incident, Change) by creating, updating, and closing associated tickets.

Support Power Maintenance Events (PME) - participate in the preparation and perform assigned tasks as instructed.

Track and maintain adequate sparing levels.

Perform physical audits and ensure the ServiceNow database is updated and accurate.

TECHNICAL SKILLS

Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge.

Able to lift 50 lbs.

Working knowledge of Microsoft Windows and Office suite, especially Word and Excel.

General understanding of cabling best practices (EIA/TIA-568 standards).

General IT hardware skills (HP, Cisco, etc.).

General knowledge of network cabling diagnostics and testing practices.

General understanding of LAN/WAN/Telephony concepts e.g. TCIP, switches, routers, vLANs.

General understanding of the concepts of electrical theory with respect to hardware installations e.g. single phase, 3 phase, amperage, receptacle types.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High School Diploma or general education degree (GED)

CERTIFICATES and/or LICENSES

May require valid driver's license.

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL KNOWLEDGE

Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Uses personal computer and / or PDA for work order system, email, ESS and training. Basic skills with Microsoft Office Outlook. Physical requirements include stooping, standing, walking, climbing stairs / ladders and ability to lift / carry heavy loads of 50 lbs. or more.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

SAFETY

Responsible for personal safety and the safety of those who are affected by your work. This includes but is not limited to:
1. Complete all required and assigned HSE training at a satisfactory level,
2. Follow all activity policies and procedures, including all HSE-related requirements at all times,
3. Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessment, etc.
4. Report any conditions which you feel could result in an accident or injury and / or stop work if required.