Job Description

Manages the Fraud Detection / Surveillance function. Responsible for the financial and human resources for the function and ensures assigned teams are operating effectively to meet unit goals and objectives. Oversees initiatives that are defined by business strategy and contributes to the organizations values and vision.Establishes the operating protocols for the Fraud Detection / Surveillance activities of the unit. Ensures teams have required resources to execute their assigned activities.Collaborates with Relationship Management and Client Service Delivery functions to ensure a seamless client experience and coordinate levels of service across the firm.Tracks and reports on team metrics, results. Coaches and guides assigned staff on improving the execution of the account plan and achievement of goals. Responsible for managing the budget and reporting the financials of the Fraud Detection/Surveillance function.Researches and analyzes the business environment of assigned clients, industry trends and competitor services/offerings. Observes global fraud activity, assesses queues and scoring models and conducts tests to establish new regulations for cards that have minimal adverse effects.Proactively calls on accounts, ensuring continued client satisfaction and listening for cues on potential service improvements, product needs and organic growth opportunities.Serves as escalation point for critical service issues or roadblocks. Shepherds issues through to resolution.Keeps abreast of all unusual requests/transactions/issues and ensures proper escalation where appropriate.Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Provides feedback at the most critical times.Manages the Detection/Surveillance function. Work is primarily accomplished through subordinate managers.Responsible for the achievement of team goals and objectives, talent management and supervision of fraud detection/surveillance clerks, work leads and managers.

Qualifications

Bachelors degree or the equivalent combination of education and experience is required. 7-10 years of total work experience preferred with at least 1-3 years in management preferred. Experience in Finance preferred.