Job Description

Job Description
Position Summary

Provides direction to Unit directors for the management and operation of our services to our clients and/or customers within the regional assigned areas of responsibility and in accordance with company and customer standards and programs.

Essential Duties

* Manages multiple site operations.
* Always promotes a customer service mindset to both internal and external customers.
* Responds to all requests from customers with a can-do attitude. Follows up on requests with a sense of urgency.
* Views everything with a process improvement mindset.
* Plans, directs, delegates, and implements established department procedures and ABM Healthcare Support programs.
* Initiates new ideas to expand the department and company.
* Ensures that all sites are meeting its fiscal responsibilities and operating within established budgetary guidelines.
* Facilitates, creates, distributes, and maintains all necessary reports and documentation for the multiple sites. Assures that Monthly and Hours Reports are consistently accurate and on time.
* Develops/coaches management team to ensure fullest potential is reached.
* Recruits and develops personnel, ensures work assignments and schedules meet department and facility needs to maintain quality standards.
* Ensures department Training Programs at all sites are being conducted within appropriate timeframes.
* Assures all supplies/equipment are purchased through approved vendors. Oversees all department related contracts with outside vendors.
* Ensures that all ABM Healthcare Support Systems and programs are in place at all sits in accordance with Regional Director of Operations.
* Champions all sites TQM/Customer Services Initiatives.
* Ensures that clients needs are always met.
* Reports all pertinent data to Regional Director of Operations and ABM Healthcare Support Services Corporate Office in a timely manner.
* Knows all procedures, union agreements, or employee personnel manuals and meets all regulatory agency requirements.
* Maintains a safe work environment for all internal and external customers.
* Responds to emergencies at both nighttime and on weekends as required.
* Handles varying workloads and meet changing deadlines, as necessary.
* Ability to accurately review and process data and attend to detail.
* Ability to establish multiple priorities, work independently, and proceed with accomplishing objectives without supervision.
* Ability to communicate effectively in both written and verbal formats.
* Ability to handle and resolve work related problems.
* Works in a team environment interacting with a variety of departments.
* Possesses excellent customer service skills.
* Establishes and maintains cooperative working relationships; treats others courteously and with respect.
* Remains compliant with mandatory Hospital Education.
* Fulfills TB, Immunization, and Employee Health Requirements.
* Remains compliant with department specific education and skill sets.
* Perform other duties as assigned.
* Job duties may be modified at any time.

Minimum Requirements

* Requires a bachelors degree or a high school diploma with 5+ years experience in a multi-hospital director position.
* Must possess a minimum of two years of proven work experience in a leadership role within the Health Care field.
* Must have experience in managing multiple sites.
* Industry specific certification/licensure may be required.
* Requires the ability to use a personal computer in a Windows environment.
* Requires a working knowledge of Word Processing, Spreadsheets, and other assorted business software.