Job Description

AutoNation Collision Center Maple

Position Overview

The Customer Service Representative handles collision service needs in AutoNation Dealerships without a collision repair facility. The Customer Service Representative writes courtesy estimates, coordinates repair needs for dealership associates, and updates appropriate customers, staff with repair status of vehicles.

Who Would I Interact With?
This position interacts daily with Customers, Service Advisors, Technicians, Parts Associates, Managers and other store Associates, just to name a few.

What are the day-to-day responsibilities?

* Writes professional estimate on light damaged vehicles
* Actively asks for the sale on all estimates
* Understands basic parameters of insurance programs e.g., DRP and non-DRP
* Obtain all signatures, work authorizations and powers of attorney
* Communicates with each customer on the process of the vehicle repair in a timely and effective manner, as outlined in AutoNation's Customer Repair 10 Step Process
* Review all final bills, supplements and vehicles prior to customer contact for delivery
* Review the completed vehicle to check quality and thoroughness
* Maintains work area in an orderly and clean manner
* Takes care to protect customer's vehicles during repair process
* Works with other associates on daily planning and release meetings
* Tracks production schedule for his or her vehicle's and communicates those targets with customers and other associates
* Uses the highest standard in professionalism when dealing with customers, insurance representatives, vendors and associates
* Maintains continual industry education to keep abreast of changes in repair requirements and product knowledge
* Responsible for collection of Accounts Receivable on all insurance, wholesale account closed and commission paid

What are the requirements for this job?

* High School diploma or equivalent
* Ability to comprehend and read instructions
* Basic knowledge of vehicle repairs practices
* Valid in-state driver's license
* Ability to interpret work scope from vehicle estimates or work orders
* Ability to operate an automobile

AutoNation is an equal opportunity employer and a drug-free workplace.