Kroger

345 PT Customer Service Lead Clerk

Posted on: 6 Jan 2021

Merrillville, IN

Job Description

Job Description

Company Name: Ruler Foods
Position Type: Employee
FLSA Status: Non-Exempt
Position Summary:

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Embrace the Customer 1st strategy and encourage team members to deliver excellent customer service. Oversee the total store operations in absence of store manager and assistant manager. Demonstrate the companys core values of respect, honesty, integrity, diversity, inclusion and safety.

Essential Job Functions:

* Promote trust and respect among team members
* Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold throughout the store
* Gain and maintain knowledge of products sold; respond to questions and make suggestions about products
* Report pricing and scanning discrepancies to store management
* Process customer transactions quickly, accurately, and efficiently
* Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures
* Communicate new and on-going special programs and promotions with customers
* Handle funds, coupons, and tenders according to company policy
* Maintain an awareness of inventory and stocking conditions to capture ordering system integrity
* Label, stock, and inventory store merchandise
* Report product ordering and shipping discrepancies to store management
* Display a positive attitude
* Stay current with present, future, seasonal and special ads
* Adhere to all food safety regulations and guidelines
* Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
* Notify management of customer or team member accidents
* Report all safety risks or issues, and illegal activity, including robbery, theft or fraud.
* Collaborate with team members to encourage teamwork
* Adhere to all local, state and federal laws, and company guidelines
* Oversee the total store operations in absence of store manager and assistant manager
* Maintain flexibility to work any shift, ability to open or close store
* Physical demands include, but are not limited to, standing and walking 100% of the time, lifting an average of 40 lbs., pushing, pulling, bending, twisting/turning, manual dexterity, and repetitive motion of hands/wrists
* Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

* Ability to handle stressful situations
* Effective communication and reading skills
* Knowledge of basic math
* Must be 21 years old

Desired Previous Job Experience:

* Cashier
* Customer service experience
* Second language

Education Level: None
Required Certifications/Licenses: None
Position Type: Part-Time
Shift(s): Day; Evening
Regions: South

States: Indiana
Keywords:

Jobs at Kroger: At Kroger, we hire people who have a passion for helping others and who want to build a relationship with our Customers. No matter what stage of your career, you can build your future at Kroger. We look for people who want more, aspire to be more and work hard to achieve their goals. Our focus on keeping the Customer first is what makes us successful. We offer many opportunities not only in our stores, but in Manufacturing, Logistics, Marketing, Finance, Human Resources, and many other fields.
Company Overview: Kroger Family of Companies employs nearly half a million associates who serve over 11 million customers daily through a seamless shopping experience under a variety of banner names. At The Kroger Co., we are Fresh for Everyone and dedicated to our Purpose: To Feed the Human Spirit. We are committed to creating ZeroHungerZeroWaste communities by 2025. Careers with The Kroger Co. and our family of companies offer competitive wages, flexible schedules, benefits and room for advancement.

Posting Notes: IN || Merrillville || 6110 Broadway Street || 46410 || Ruler Foods || [[mfield2]] || Customer Service || Employee || Non-Exempt || Part-Time || None

Kroger

Cincinnati, OH

The Kroger Co. operates as a retailer in the United States. The company operates supermarkets, multi-department stores, marketplace stores, and price impact warehouse stores. Its combination food and drug stores offer natural food and organic sections, pharmacies, general merchandise, pet centers, fresh seafood, and organic produce; and multi-department stores provide apparel, home fashion and furnishings, outdoor living, electronics, automotive products, and toys.

The company’s marketplace stores offer full-service grocery, pharmacy, health and beauty care departments, and perishable goods, as well as general merchandise, including apparel, home goods, and toys; and price impact warehouse stores provides grocery, and health and beauty care items, as well as meat, dairy, baked goods, and fresh produce items.

It also manufactures and processes food products for sale in its supermarkets; and sells fuel through 1,537 fuel centers. As of March 7, 2019, the company operated 2,764 retail food stores under various banner names, as well as an online retail store. The Kroger Co. was founded in 1883 and is based in Cincinnati, Ohio.