Job Description

Job Summary
At Houston Methodist, the Project Specialist position provides analytical and specialized technical support to department management as well as basic financial tracking of department expenditures, processing of invoices as appropriate. This position is responsible for specific moderately complex, project-oriented assignments which include leading, coordinating and completing projects related to operational activities. The Project Specialist position must be resourceful in seeking solutions, be pro-active and have the ability to handle multiple projects at one time with extreme attention to detail. This position works under the guidance and direction of management and is accountable for high-level clerical support functions, project work and compliance activities including analysis, implementation, coordination, and reporting of project activities initiated by or assigned to department. Additionally, this position serves as a resource in facilitating the implementation and/or rollout of initiatives and tracks to ensure implementation is meeting scheduled milestones.

PATIENT AGE GROUP(S) AND POPULATION(S) SERVED

Refer to departmental Scope of Service and Provision of Care plans, as applicable, for description of primary age groups and populations served by this job for the respective HM entity.

HOUSTON METHODIST EXPERIENCE EXPECTATIONS

* Provide personalized care and service by consistently demonstrating our I CARE values:
* INTEGRITY: We are honest and ethical in all we say and do.
* * COMPASSION: We embrace the whole person including emotional, ethical, physical, and spiritual needs.
* ACCOUNTABILITY: We hold ourselves accountable for all our actions.
* RESPECT: We treat every individual as a person of worth, dignity, and value.
* EXCELLENCE: We strive to be the best at what we do and a model for others to emulate.
* Focuses on patient/customer safety
* Delivers personalized service using HM Service Standards
* Provides for exceptional patient/customer experiences by following our Standards of Practice of always using Positive Language (AIDET, Managing Up, Key Words)
* Intentionally rounds with patients/customers to ensure their needs are being met
* Involves patients (customers) in shift/handoff reports by enabling their participation in their plan of care as applicable to the given job

PRIMARY JOB RESPONSIBILITIES

Job responsibilities labeled EF capture those duties that are essential functions of the job.

PEOPLE - 20%

1. Facilitates open, professional (verbal, nonverbal, written) communication to achieve mutual understanding. Communication to promote both work efforts and problem resolution is clear and professional, providing the highest quality service during every customer and patient encounter. (EF)
2. Participates in, and may direct, problem definition and resolution activities. Maintains customer confidence and protects operations by keeping information confidential. (EF)
3. Effectively communicates with key contacts to obtain information that relates to strategic initiatives as highlighted by management. Presents information to management to support decision-making. (EF)
4. Collaborates to foster healthy relationships in the work environment such as mitigation of conflict. Contributes to improvement of department scores for employee engagement on department scorecard. (EF)

SERVICE - 25%

1. Conserves management's time by reading, researching, collecting and analyzing information. Composes complex confidential correspondence for administrative purposes. Prepares materials for formal or informational presentations. (EF)
2. Coordinates meetings relevant to project scope. Prepares meeting minutes and meeting materials as requested. Performs administrative and operational activities of a complex nature as appropriate. Maintains confidential documents, prepares agendas for matters of consideration at meetings, establishes priorities and deadlines for completion of projects, and works with co-workers in overflow of work and responsibilities. (EF)
3. Serves as support to interprofessional workgroups throughout all HM entities. Assists during internal audits and other audits as appropriate. Works in collaboration with other entity operations staff to ensure synergy in duties and reporting. (EF)

QUALITY/SAFETY - 25%

1. Responsible for the management and completion of projects within the department, tracking and documenting data management, project progress and maintaining accurate project record files. Updates actual progress and forecasts remaining work schedule. (EF)
2. Performs data management and analysis with little supervision. Conducts data analysis and creates reports and spreadsheets using various software, based on project needs or deliverables, in order to track project benchmarks and make recommendations for change. Utilizes technology resources for assigned projects. (EF)
3. Ensures quality and timely execution of project deliverables. Coordinates multiple deadlines related to project scope, requiring resources including but not limited to reports and presentations. Thoroughly tracks all metrics related to activities and maintains associated paperwork, files and calendar documentation. (EF)

FINANCE - 20%

1. Uses resources efficiently; does not waste supplies. Self-motivated to independently manage time effectively and prioritize daily tasks. Utilizes time efficiently and helps other team members. (EF)
2. Assists in the preparation, tracking, and projection of annual operating budget and other department activities. Provides support in development and monitoring of system operations and project budget, as appropriate. (EF)
3. Provides monthly reports and works with applicable departments (e.g. MARS, Finance, etc.) to verify department transactional accuracy, as assigned. (EF)

GROWTH/INNOVATION - 10%

1. Identifies and assumes responsibility of own learning needs, consults with team experts and seeks continuing education opportunities to meet those needs. Completes and updates the individual development plan (IDP) on an on-going basis. Ensures own career discussions occur with appropriate management. (EF)
2. Offers innovative solutions through participation in performance improvement projects and activities. Follows up on action items to ensure completion of assignments. (EF)

This job description is not intended to be all inclusive; the employee will also perform other reasonably related business/job duties as assigned. Houston Methodist reserves the right to revise job duties and responsibilities as the need arises.

EDUCATION REQUIREMENTS

* Bachelors degree

EXPERIENCE REQUIREMENTS

* Two years experience in related discipline to include one year of project management experience

CERTIFICATIONS, LICENSES AND REGISTRATIONS REQUIRED

* None

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

* Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
* Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
* Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
* Strong analytical and interpersonal skills
* Advanced spreadsheet skills (i.e. creating pivot tables, performing v-lookups, and managing large data sets). Intermediate word-processing and presentation software skills
* Strong project and time management skills
* Initiative - Exhibits resourcefulness, independent action and judgment that are position appropriate. Evaluates, selects and acts on various methods and strategies for solving problems and meeting objectives
* Professional handling of exposure to confidential/sensitive information
* Demonstrates flexibility and adaptability in the face of changing demands

Equal Employment Opportunity
Houston Methodist is an Equal Opportunity Employer.

Equal employment opportunity is a sound and just concept to which Houston Methodist is firmly bound. Houston Methodist will not engage in discrimination against or harassment of any person employed or seeking employment with Houston Methodist on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or other characteristics protected by law.

VEVRAA Federal Contractor priority referral Protected Veterans requested.

Company Profile
Houston Methodist The Woodlands opened on June 26, 2017 as the eighth hospital in the Houston Methodist system. This new 187-bed, 470,000-square-foot, full-service, acute care hospital offers many of the same services as our flagship hospital in the Texas Medical Center. Also on the $380 million hospital campus, located at the intersection of I-45 and TX 242, is a medical office building, which opened in March 2016. Medical Office Building 1 includes a breast care center, cancer center & infusion center, orthopedics & sports medicine, rehabilitation services, wellness services, and an outpatient laboratory in addition to multi-specialty physician practices. A second medical office building and 785-car parking garage opened in 2018.