Job Description

Who Are We:

FIS connects consumers to their money through leading-edge payments solutions. Were the development engine of FIS: the largest, Fortune 500, Fintech company in the world. Our solution is branded by our customers banks and retailers so you might not have heard of us. But, if youve used a mobile banking app, interacted with an ATM, or used a debit card to complete a financial transaction, youre most likely using FIS software. Our product is one that touches the average consumer on a regular basis, and makes the financial world go round.

Headquartered in Jacksonville, Florida, FIS serves more than 20,000 clients in over 130 countries, and our technology powers billions of transactions annually that move over $9 trillion around the globe. FIS is a Fortune 500 company, ranked 392 on the Fortune 500 list and is a member of Standard & Poors 500 Index. Named a 2016 Worlds Most Admired Company by Fortune Magazine.

About the team:

The role of the Business Optimization Team is oversight and support for product deployment within the Americas Payments & Wealth division. This team will collaborate with the Product Teams for new product rollouts. Business Optimization will partner with the product teams and provide oversight with the goal to ensure the necessary systems, supplier teams, and processes are in place prior to product rollout. Additionally, this team partners with Product Adoption to drive Mass Enablement campaigns.

Job Description:

Performs analyses of the business goals, objectives and needs of the general business environment for appropriate FIS segment, division, group or line of business.
Performs research and analysis to support business operations and presents findings to manager or project leader.
Plans and designs business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency.
Utilizes systems and data to resolve business issues in the most effective and productive manner.
Identifies and implements best practices and suggests how to improve current practices.
Calculates/estimates costs and benefits of alternative actions or solutions to establish their viability/return on investment.
Develops recommendations to solve problems and issues related to business operations.
Analyzes and documents business processes and metrics and identifies improvement opportunities.
May train internal employees on changes to business practices, processes or procedures.
May perform special projects upon request and on occasion.
May provide coaching and/or guidance to less experienced Business Analysts.
Other related duties assigned as needed.

Education Requirements:

Bachelors degree in business administration, finance, computer science or information systems or the equivalent combination of education, training, or work experience.

General Knowledge, Skills & Abilities:

Knowledge of FIS products and services
Knowledge of the business goals, objectives and business operations for the appropriate FIS organization
Knowledge of financial services industry
Knowledge of basic financial analysis principles and ratios
Proficiency in standard office software, such as MS Office, Visio, MS Access, etc.
Proficiency in industry-standard process methodologies, e.g., Six Sigma, LEAN, ISO, CMM, etc.
Excellent verbal and written communication skills to audiences of various levels in the organization, e.g., executive, management, individual contributors
Willingly shares relevant knowledge and expertise to other resources
Excellent analytical, decision-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Is resourceful and proactive in gathering information and sharing ideas

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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