Job Description

Division or Field Office:

Information Technology Division

Department of Position: IT Operations Department

Work from:

At Erie Insurance, youre not just part of a Fortune 500 company; youre also a valued member of a diverse and inclusive team that includes more than 5,000 employees and over 2,200 independent agencies. Our Employees work in the Home Office complex located in Erie, PA, and in our Field Offices that span 12 states and the District of Columbia. To attract and retain the best talent, we reward our team members with competitive salaries and a very generous benefits package.

Position Summary

Performs administration of networks, systems and databases which affect critical enterprise platforms that cross the organization and that impact a significant number of stakeholders. May develop complex, enterprise wide solutions and/or introduce new vendor relationships and/or new technology. May perform duties in one or more of the following disciplines: Database System Network Middleware
* This opportunity is for a Senior IT Administrator and will focus on:
* Responsible for all aspects of network administration including LAN, WAN, Internet, Wireless, Application Load Balancers, Packet Capture Analysis, OSPF and BGP dynamic routing protocols.
* Performs administration of networks, systems and databases including investigation and diagnostics of problems that are deep in multiple technologies and/or platforms and seeks root cause analysis in related domains. Completes projects/outcomes of high complexity.
* Installs new network server hardware and other devices. Performs complex upgrades, troubleshoots and fixes of network hardware and software issues.
* Implements, maintains, modifies and supports assigned applications. Works in conjunction with appropriate IT staff to complete project plans, define project scope and participates in systems integration activities.
* Ensures maintenance of system, tracks systems performance regularly and identifies performance issues and tuning opportunities; recommends improvements where applicable.

* Preferred experience & Skills include:
* Experience with ISE, ACI, DNA Center and/or Cloud network management preferred.
* CCNP or higher Cisco Certification preferred.

Duties and Responsibilities

* Performs administration of networks, systems and databases including investigation and diagnostics of problems that are deep in multiple technologies and/or platforms and seeks root cause analysis in related domains. Completes projects/outcomes of high complexity.
* Installs new network server hardware and other devices. Performs complex upgrades, troubleshoots and fixes of network hardware and software issues.
* Implements, maintains, modifies and supports assigned applications. Works in conjunction with appropriate IT staff to complete project plans, define project scope and participates in systems integration activities.
* Ensures maintenance of system, tracks systems performance regularly and identifies performance issues and tuning opportunities; recommends improvements where applicable.
* Effectively communicates with customers, team members or other stakeholders to ensure successful outcomes.
* Participates as a team member and contributes to team projects. Mentors less senior staff members and provides peer review and technical oversight.
* Assists in setting technical direction and strategy; provides insight to help inform leaders.

Competencies

Ability To Learn And Follow Procedures

Ability to Manage Complexity

Coding And Converting

Decision Making

Developing And Maintaining Relationships

Influencing Skills

Information Management Skills

Interpersonal Communication

Job-Specific Knowledge

Planning And Organizing

Problem Analysis

Proofing Text And Numbers

Resourcefulness

Service Orientation

Time Management

Using Tables And Graphs

Qualifications

Bachelor's degree in IT, MIS, Business or related field, plus five years' related experience, or;

Associate's degree in a technical field, plus seven years' related experience, or;

High School Diploma plus nine years' related experience

Physical Requirements

Lifting 0-20 lbs; Occasional (<20%)

Lifting 20-50 lbs; Occasional (<20%)

Lifting Over 50 lbs; Rarely

Driving; Occasional (<20%)

Pushing/Pulling; Rarely

Manual Keying/Data Entry; Frequent (50-80%)

Climbing; Rarely