Job Description

Job Description

DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service - Sling TV - that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.

Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.

We are driven by curiosity, pride, adventure, and a desire to win - it's in our DNA. We're looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.

Opportunity is here. We are DISH.

The Customer Retention Department is unique in that it has elements of Marketing, Operations, Strategy and Advanced Analytics. The department is highly visible with the Executive Leadership and drives one of the top key metrics for DISH; customer churn rate.

* Analytics: We use the most advanced analytic tools and techniques to take viewer and customer data to analyze and predict behavior
* Operations: We partner worldwide with thousands of employee partners to execute customer save and customer investment strategies
* Marketing: We create and manage all customer communication touch points to include web, email, print, television commercials and video elements
* Strategic Partnerships: We work with all the television networks, program and talent to create large scale marketing campaigns to enhance the value of DISH to its customers

Primary responsibilities:

* Develop analytical techniques to understand customer behavior and provide key insights to stakeholders (including C-suite executives) to help set strategic direction for the enterprise
* Utilize cutting-edge analytical tools (AWS, SQL, Tableau) to transform disparate data into cohesive, digestible stories through data visualization and dashboards.
* Partner cross-functionally with key business groups (Accounting, Finance, IT/Data Warehouse, and more) on business critical metrics and processes.
* Continually refine and revolutionize existing processes and methodologies to better manage key DISH performance metrics.

A successful Analyst will have the following:

* Bachelor's degree (B. A.) from four-year college or university, preferably Business/MIS, Economics, Finance, Mathematics, Engineering; and 1+ years of experience. Advanced degree (MBA, MS) preferred, but not a requirement.
* Ability to distill actionable themes from complex business environments and datasets to develop & implement strategies across the business
* Logical and analytical mindset for modeling, forecasting, and big data analytics. SQL and Tableau experience a plus
* Ability to present across multiple levels of the organization ranging from analysts to executives
* Strong analytical skills including forecasting, modeling, report automation, and big data analysis. Proficiency with analytical tools and software a plus (AWS Athena, Teradata, & Tableau)

Compensation: $55,800.00/Yr. - 76,900.00

From versatile health perks to new career opportunities, this role provides all the benefits you need to be successful. Check them out on our careers website.

Please note, completion of a pre-employment screen will include a drug test and criminal background check.