Job Description

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

The Alternate Funding Implementation Specialist is responsible for managing the new business and migration experience for customers and brokers with UnitedHealthcare's alternate funding product.

The principal focus is to serve as the key liaison between the customer, broker and account executive throughout the Alternate Funding sales and migration processes.

Primary Responsibilities:

* Lead implementation of new business and migration groups
* Conduct meetings with customers to identify process, set expectations and review required documentation
* Work with brokers and account executives to gather required documents/information and answer incoming questions regarding new business installations and new business quotes
* Work with broker, customer, account executive and implementation teams to successfully install new business cases
* Work with local team to transition customer to field account managers
* Collaborate with dedicated functional teams to resolve issues quickly and effectively.
* Build and sustain positive relationships with brokers / consultants through direct and indirect communication
* Educate and consult with brokers on implementation process including required documentation
* Expand broker expertise and reliance on eTools to drive usage and adoption
* Maintain and provide information to the Account Executive on status of cases
* Broker Website Management
* Perform customer audits as needed
* Perform administrative tasks to support new business process
* Perform other assignments and responsibilities as required by management

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

* Bachelor's degree or an equivalent combination of education and experience
* 3+ years of account management, sales or customer service experience in the insurance industry
* Current health / life Insurance license as required by law (or willingness to obtain)
* Maintain a valid driver's license
* Proficiency in Microsoft Office Suite, ability to learn internal technology tools / systems
* You will be asked to perform this role in an office setting or other company location
* Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

Preferred Qualifications:

* Experience which demonstrates the ability to work with external constituents
* Experience demonstrating effective presentation skills
* Experience interfacing with and influencing internal business partners
* Experience navigating a complex organization to accomplish customer satisfaction
* Bilingual in English / Spanish
* Team player
* Problem solving skills
* Demonstrated communication skills

Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Account Manager, New Business Development, New Business Manager, Field Account Manager, Health Care, Sales, Broker, Englewood, Denver, Unitedhealthcare, UHC, Unitedhealth Group, UHG, Healthcare, Englewood, Colorado, CO