Job Description

Posting Date Dec 27, 2020
Job Number 20200319
Job Category Property Leadership
Location Residence Inn Atlanta Decatur, 2754 North Decatur Rd, Decatur, Georgia, United States VIEW ON MAP
Brand Residence Inn
Schedule Full-Time
Relocation? N
Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, PeachState Hospitality LLC. The franchisee controls all aspects of the hotels employment policies and practices, including the selection and hiring process. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International.

Job Description

General Responsibilities:

* Optimize and maximize Guest and Associate experience.
* Responsible for the overall success of the hotel, using strong leadership skills to drive revenue, maximize profits, and ensure quality.
* Manages and monitors the collection of in-house guest balances and all other receivables and the issuance of credits and refunds to guests.
* Effectively hire, retain, manage and motivate associates to ensure achievement of overall financial results, guest and associate satisfaction.
* Champion of the hotels internal and external communications and record keeping.
* Adhere to PeachState Hospitality values and mission statement.

Primary Functions:

Revenue:

* Aggressively pursue revenue goals, effectively utilize yield management and revenue maximization tools, and prepare and manage the annual budget.
* Ensure that all associates have the full understanding of the brand revenue and PeachState revenue management program.

Profit:

* Effectively manage and control all operational expenses including labor, overtime, supplies etc., enforce PSHs procurement guidelines, and seek and implement cost saving strategies.

Quality:

* Guest Service: Ensure that the hotel meets/exceeds PSH and Brand standards for guest satisfaction.
* Training: Analyze service and quality issues, identify training needs, ensure implementation of training programs to optimize results, and adhere to PSHs training guidelines and policies.

Training & Standards:

* Complete and maintain in a timely fashion all PSH and brand standard training requirements.
* Support and continuously motivate effective and timely training of all associates.

Sales & Marketing:

* Provide leadership support and direction to the sales team, take an active role in the preparation and implementation of the hotels annual Marketing plan, make sales calls to Key accounts, and capitalize on all revenue opportunities.

Safety & Security:

* Ensure a safe and secure environment for associates, guests and visitors and implement safety rules and drills.

Community Involvement:

* Ensure good standing in the community by developing and maintaining relationships with the Chamber of Commerce, the Convention and Visitors Bureau, other hotels, local schools, local government and other community and civic organizations.

Leadership:

* Leading: Motivate, coach and train team members, set goals and hold team members accountable, and provide appropriate feedback, rewards, and recognition.
* Work Ethic: Demonstrate a high level of integrity, take ownership of personal and team actions, communicate effectively, promote collaboration, nurture a positive, professional work environment, and adhere to PSHs Standard Operating Procedures.

Job Requirements

* No college or higher education: 5 years Hotel operations experience with a minimum of 3 years at management level.
* With college or higher education: 3 years Hotel operations experience with a minimum of 2 years at management level.
* With Hospitality college degree or diploma: 2 years Hotel operations experience with a minimum of 2 years at management level.
* Must be a strong leader, self-motivator, team builder and willing to work 50+ hours per week (minimum 5 days per week);week-ends and Holidays as required.
* Must be accessible to the hotel staff after regular business hours and week-ends as needed. Strong verbal and communication skills
* Must sign non-compete and confidentiality agreement
* Must have good analytical skills and decision-making ability

This company is an equal opportunity employer.

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