Job Description

Requisition Number: 43290

Corning is one of the worlds leading innovators in materials science. For more than 160 years, Corning has applied its unparalleled expertise in specialty glass, ceramics, and optical physics to develop products that have created new industries and transformed peoples lives.

Corning succeeds through sustained investment in R&D, a unique combination of material and process innovation, and close collaboration with customers to solve tough technology challenges.

Scope/Purpose of Position:

* Seeking an IT technical support professional with advanced skills to support executive level and administrative staff within the defined scope of global executive services. Perform complex problem analysis, resolution and installation of authorized hardware and software. Participate as a member of a support team in the deployment, support and maintenance of IT resources, services, and systems.

Responsibilities:

* Respond to, or create as needed, Incidents, Tasks or forms for all work performed or needed.
* Resolve or assist with resolving, user issues or requests for hardware, software and/or services for approved desktop computing equipment, mobile devices and services, including installations and upgrades.
* Deploy and maintain mobile equipment such as smartphones and tablets
* Participate in on-call rotation supporting all executives, may be 24X7 at times
* Identify recurring issues, document as Problems and escalate to appropriate personnel
* Keep management informed of potential issues including those with customers
* Represent technical bridge between technology groups and business units
* Make recommendations for and implement improvement in processes and procedures
* Follow existing processes and use standard methodologies to carry out assigned tasks
* May be required to maintain inventory supplies and attend configuration advisory board meetings
* Understand and follow Corning processes Incident Management Request Fulfillment Problem Management
* Performs other related duties as assigned by management
* Understand and apply the Priority Matrix. Strive to meet metric goals and avoid breaches

Travel Requirements:

* Minimal - International travel is possible due to being part of a global team

Hours of work/work schedule/flex-time:

* 40 hours/week with the exception of on-call weeks

Education Requirements:

* Associate's Degree (minimum) or equivalent work experience and knowledge

Work Experience:

* Three plus years of experience in infrastructure and/or desktop support arena

Requirements:

* Advanced technical troubleshooting
* Strong customer service skills
* Strong remote support skills and familiarity with remote support tools
* Outstanding interpersonal skills, able to explain IT matters in lay terms o Advance knowledge of MS Office programs (Word, Excel, PowerPoint, Outlook), BOX, WebEx and Windows and other Corning standard software and services
* Advanced knowledge of mobile devices, specifically Apple and Android setup and configuration including MobileIron, WebEx, SAP JAM
* Knowledge of Apple iOS and support a plus
* Strong attention to detail
* Ability to function effectively in stressful situations / circumstances
* Ability to work in a close team environment / strong team player / ability to work for multiple project leaders / multiple projects
* Flexibility and adaptability
* Problem-solving skills
* Excellent organizational skills
* Demonstrated ability to manage multiple tasks and timelines
* Ability to build relationships, interact professionally and respectfully with all levels of the organization
* Ability to accept and adapt to change

Desired Skills:

* Process orientation
* Prioritization and scheduling
* Flexibility with work schedule
* Ability to lead a project
* Ability to follow direction and proactively seek guidance when needed
* Previous experience working in a corporate environment
* Ability to manage own workload and set priorities with little supervision

Soft Skills:

* Positive attitude
* Self-discipline and motivation
* Detail oriented
* Results-oriented
* Ability and desire to learn new skills, accept and action feedback/coaching
* Communicate verbally, in writing and through presentation to peers, supervisor and customers
* Exhibit calmness under pressure
* Not afraid to seek help and ask questions to management chain for guidance

This position does not support immigration sponsorship

We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, or veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Nearest Major Market: Corning