Claims Service Representative
Posted on: 3 Jan 2021
Pennington, NJ
Job Description
Job Description:
Multiple Shifts (1st and 2nd) available
Job Description
The Wealth Management Fraud & Claims (WMFC) associates are responsible for the claim initiation and status updates of various fraud and billing disputes, on our clients bank accounts. Associates will handle a wide variety of claim types including but not limited to: credit card, debit card, ATM, check fraud, ACH, and online wire transfers for wealth banking products. WMFC associates will handle inbound calls from clients, branch offices, banking centers, and various internal associates. Associates must handle all scenarios within the bank's policies and procedures. The expectation of a WMFC associate is to be actively engaged in a conversation with our client or internal partner while simultaneously accurately processing through various systems in a timely and efficient manner. Associates must be able to think critically to determine the best course of action to solve the issue at hand. The WMFC associates are required to have a broad knowledge of the financial industry and an understanding of our service model and technology. Associates are required to solve problems and investigate/resolve a wide variety of issues and requests include gathering additional information, setting expectations and working with other support organizations to fulfill requests. WMFC associates are expected to meet or exceed established service level agreements and department set performance metrics. All newly hired associates will take part in a training course of approximately 10 weeks, and upon completion associates will handle all banking and credit card requests related to WMFC.
Key Responsibilities include:
Handle incoming client and branch office calls utilizing professional telephone and problem solving skills
Assist clients and internal partners with banking claim inquires, initiation, and updates.
Minimize fraud and financial loss by blocking and reissuing client material ( i.e. cards, checks)
Consistently meet or exceed expectations for performance metrics and quality standards
Required Skills:
Strong communications skills and the ability to communicate with management, peers and clients
Customer service skills and the ability to resolve problems and prevent client dissatisfaction
Demonstrated proficiency with Microsoft Outlook, PowerPoint, Word, and Excel
Ability to manage/direct multiple functions effectively while delivering results
Ability to work independently with strong organizational, problem solving, and analytical skills
Ability to demonstrate flexibility and the ability to work well under pressure in a fast paced, constantly changing environment
Ability to handle confidential matters and sensitive information in a responsible manner
Foster effective teamwork across the organization
Strong follow-up skills
Willingness to work weekends
Preferred Skills:
Bachelors Degree or equivalent work experience
Prior customer service experience
Knowledge of the broker dealer and Wealth Management Support structure
Shift:
1st shift (United States of America)
Hours Per Week:
40
Bank of America
Charlotte, NC
Bank of America Corporation, through its subsidiaries, provides banking and financial products and services for individual consumers, small- and middle-market businesses, institutional investors, large corporations, and governments worldwide. It operates through four segments: Consumer Banking, Global Wealth & Investment Management (GWIM), Global Banking, and Global Markets. The Consumer Banking segment offers traditional and money market savings accounts, CDs and IRAs, noninterest- and interest-bearing checking accounts, and investment accounts and products; and credit and debit cards, residential mortgages, and home equity loans, as well as direct and indirect loans, such as automotive, recreational vehicle, and consumer personal loans.
This segment provides its products and services through approximately 4,300 financial centers; 16,300 ATMs; call centers; and digital banking platforms. The GWIM segment offers investment management, brokerage, banking, and trust and retirement products; and wealth management solutions targeted to high net worth and ultra high net worth clients, as well as customized solutions to meet clients’ wealth structuring, investment management, and trust and banking needs, including specialty asset management services.
The Global Banking segment provides lending products and services, including commercial loans, leases, commitment facilities, trade finance, and real estate and asset-based lending; treasury solutions, such as treasury management, foreign exchange, and short-term investing options; working capital management solutions; and debt and equity underwriting and distribution, and merger-related and other advisory services.
The Global Markets segment offers market-making, financing, securities clearing, settlement, and custody services, as well as risk management, foreign exchange, fixed-income, and mortgage-related products. Bank of America Corporation was founded in 1874 and is headquartered in Charlotte, North Carolina.
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IndustryBanking/Financial Services
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No. of Employees205,000
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Website
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Jobs Posted2694
