Job Description

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some cliche people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves expertly. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

The Opportunity

As a Fraud Support Analyst within Deposit Operations, your daily tasks will be answering inbound phone calls from customers who have been victims of fraud, customers whose identity needs to be verified, and working outbound fraud related cases received from other teams and departments. Associates in this position are responsible for assessing various situations and identifying risks while adhering to procedures and performance standards. Additionally, this role requires the ability to conduct research, execute various methods and provide clear documentation of all findings. This role must also maintain a balanced perspective to ensure that the Ally Brand and high level of customer experience are maintained. This role works closely with the Fraud Manager as well as various teams within Operations to assist with the investigation and deterrence of fraud against Ally Bank.

The Work Itself

* Answering inbound calls from customers who have been victims of fraud
* Answering inbound calls from customers whom need to have their identity or transaction(s) verified
* Detailing all case information in various bank systems
* Effective time management
* Stay abreast of all changes, developments and improvements for all systems, products, and upgrades
* Perform a series of reviews utilizing various tools and reports to identify potential fraudulent activities on new/existing Ally Bank Deposit accounts.
* Thoroughly research incidents and/or allegations and interact with other departments of Ally Bank, Risk, Compliance and Legal
* Some interaction may be vital with other companies or local, state, and federal authorities
* Optimally execute countermeasures and various mitigation strategies to avoid losses to the bank and to our customers.
* Ensures enterprise-wide compliance with established standards, policies and procedures for the bank set by Corporate Security or other Ally Bank departments
* Provide excellent customer service to those customers impacted by potential fraud, ensuring we offer assistance as appropriate
* Assist manager in the preparation of reports as required for documentation to ensure adherence to policies and procedures.

The Skills You Bring

* Type of prior related experience:
* The successful candidate will possess a bachelor's degree or the equivalent combination of education and experience (2+ years' experience in the Fraud Prevention/Investigations field).
* 3 years' experience in an operational environment, preferably in a retail deposit bank
* Special skills/abilities/proficiencies required:
* Ability to multi-task
* Challenge driven, results oriented and capable of handling emergency or crisis situations
* Strong written and verbal communication skills
* Effective time management and organizational skills
* Solid understanding of current bank fraud investigative techniques
* Experience working with multiple streams of data to draw conclusion and/or take actions
* Sophisticated levels of Excel preferred
* Strong Windows based PC skills required

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. But Ally's total compensation -- or total rewards -- extends beyond your paycheck and is designed to support and enrich your personal and professional life, including:

* Time Away: competitive holiday and flexible paid-time-off, including time off for volunteering and voting.
* Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan and 529 educational assistance programs, tuition reimbursement, and other financial well-being programs.
* Supporting your Health & Well-being: flexible health and insurance options including dental and vision, pre-tax Health Savings Account with employer contributions and a total well-being program that helps you and your family stay on track physically, socially, emotionally and financially.
* Building a Family: adoption, surrogacy, and fertility support as well as parental and caregiver leave, back-up child and adult/elder day care program and child care discounts.
* Work-Life Integration: other benefits including LifeMatters Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.

Who We Are

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at work@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.