Job Description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Summary





Client Partnerships is the primary liaison between the organization and the client and is responsible for creating and executing credit card portfolio strategies, in alignment with internal and external leadership. Sr Manager, Client Business Management is responsible for maintaining overall understanding of the critical initiatives, opportunities and operating guidelines for the assigned portfolio(s), ensuring internal/external parties are aligned to those strategies, and driving initiatives to support those strategies. This role ensures the needs of both the client and organization are met within each initiative executed. The Sr Manager, Client Business Management is responsible for achieving internal key performance metric goals as well as ensuring internal executive leadership is informed about progress to goals. Leads cross-functional partners in a matrixed leadership environment. In support of the GM, New Accounts/Product, and ECM leaders, this leader will maintain total awareness to contractual requirements and service level agreements, enterprise wide projects that may support or hinder the achievement of the portfolio objectives. Close collaboration with the GM or Director is required to surface potential hurdles, missed contractual requirements, and new standards that need introduced.
Other duties as assigned to meet function/business needs.

Job Description

Essential Job Functions

Strategic Focus: Works with General Manager and Director to set strategy as it relates to Care Center functions and other operations in support of brand partner while working with key internal cross-functional partners. Monitors enhancement marketing products and third party marketing efforts are aligned to both brand and organizations needs.

Client Support: Serves as internal point of escalation of client-related issues as well as strategic lead for project teams related to issue remediation. Responsible for brand technology changes and support (POS upgrade, channel upgrade, store loads, etc) and testing support strategy with client, as applicable. May act as participant on IT outage calls to understand situation as it relates to client. Surfaces potential missed SLAs/penalty payments and manages communication with the client.

Risk/Compliance Oversight: Acts as first line of defense, overseeing adherence to bank compliance standards related to capabilities and clients omni-channel marketing materials. Responsible for distribution of bank procedures, guidelines, and new standards (Bank Operating Procedures). Supports Director and/or General Manager to ensure compliance of all contractual obligations, requiring deep understanding of contract and negotiation points.

Adhoc Reporting & Analysis: Leads the strategy for Executive Operating Committee meeting content, creation and alignment across the total GM team and cross functional leadership levels. Should understand key metrics needed and relevant proof points to bring forward and enhance the strategic update and discussion on behalf of the GM or Director. Utilizes reporting tools to monitor key metrics, identify opportunities, and drive plans for solutions.

Relationship Management: Maintains a productive relationship with brand partners to ensure strategies are collaborative and expectations for budget and focus areas are shared. Works in close synthesis with GM team, Finance, Compliance, Risk Management, Marketing, etc, as it relates to assigned portfolios. Must be able to balance needs of both client and Alliance Data when advising and to drive solutions and strategies.

Project Management: Ensures the needs of the brand partner and organization are represented throughout each project. Serves as internal point of escalation as needed. Contributes to enterprise-wide initiatives that impact the organizations growth, structure, strategy, operations, and processes. Demonstrates the ability to work independently, remain organized, and prioritize tasks in order to work on multiple t at the same time with accuracy and attention to detail. Utilizes knowledge of Microsoft Office tools such as Word, Excel, PowerPoint, and Teams to execute daily work. Demonstrates professional verbal and written communication skills when working with internal and external partners. Applies the art of persuasion, negotiates, facilitates, and presents information in an articulate, professional, and digestible manner.

Reports to: Director or General Manager

Working Conditions/ Physical Requirements: Normal office environment, some travel may be required.

Direct Reports: 0 - 2 formal direct reports. Highly matrixed leadership environment

Minimum Qualifications:

Bachelors degree or equivalent experience in Business Administration, Marketing

Five or more years work experience in Account Management, Sales, Finance, Product Management, Project Management, Marketing, credit card portfolio management

Preferred Experience:

Bachelors degree or higher, focus in Business Administration, Marketing

Eight or more years work experience in Account Management, Sales, Finance, Product Management, Project Management, Marketing, credit card portfolio management, Management experience in a multi-level organization

Education:

Bachelors Degree (Required)

Certifications:



Work Experience

Five or more years



Skills

Account Managment, Budget Management, Expense Management, Innovation, Marketing, Portfolio Operations, Project Management, Relationship Management, Sales, Strategic Planning



Alliance Data Card Services

Alliance Datas card services business develops market-leading private label, co-brand, and commercial credit card programs for many of the world's most recognizable brands. Through our branded credit programs, we help build more profitable relationships between our partners and their cardmembers, and drive lasting loyalty.

Using the industrys most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Datas card services business has been helping partners increase sales and provide greater value to their cardmembers since 1986. We are proud to be part of the Alliance Data enterprise (NYSE: ADS), a FORTUNE 500 and S&P MidCap 400 company headquartered in Columbus, Ohio. To learn more, visit KnowMoreSellMore.com, follow us on Twitter @Know_SellMore, and connect with us on LinkedIn at Alliance Data Card Services.

* Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
* All job offers are contingent upon successful completion of credit and background checks.
* Alliance Data is an Equal Opportunity Employer.
* Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
* Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
* Alliance Data participates in E-Verify.
* Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles Fair Chance Initiative for Hiring Ordinance.
* Alliance Data complies with the Americans with Disabilities Act (ADA), as amended, and all applicable state/local laws. Applicants with disabilities may contact Alliance Data to request an arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact the Recruiting Team at TaOps@alliancedata.com.

To learn more, visit www.KnowMoreSellMore.com/careers

Job Family:

Client Services

Job Type:
Regular