Contact Center Engineer Oracle SPC ( home office / remote / work from home eligible)
Posted on: 1 Feb 2021
Louisville, KY
Job Description
Description
The Telecomm/Voice Engineer 2 is responsible for designing and implementing all or part of the organization's complex telecommunications infrastructure in line with pre-identified business needs and requirements. The Telecomm/Voice Engineer 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.
Responsibilities
These Contact Center Engineer positions will use their skills and experience in telecom and contact center technologies to support the configurations of both the internal and external (BPO) contact center infrastructures They will ensure alignment of infrastructures and configurations to enable error-free call handling, routing, and transferring across the network of internal and external contact centers.
Required Qualifications
* Bachelor's degree in computer science or related field OR equivalent experience in lieu of degree
* At least 5 years of telecommunications/voice technical experience
* Experience with contact center technology platforms, specifically Avaya and Oracle SBC products.
* Experience with telecom carrier operations.
* Experience designing and implementing complex telecommunications infrastructure
* Experience troubleshooting escalated complex telecommunications problems
* Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Preferred Qualifications
* Information systems and/or telecommunications certification
* Demonstrated project management experience
* Microsoft certification
Additional Information
LI-remote
Scheduled Weekly Hours
40
Humana
Louisville, KY
Humana Inc., together with its subsidiaries, operates as a health and well-being company in the United States. The company offers medical and supplemental benefit plans to individuals. It also has contract with Centers for Medicare and Medicaid Services to administer the Limited Income Newly Eligible Transition prescription drug plan program; and contracts with various states to provide Medicaid, dual eligible, and long-term support services benefits.
In addition, the company provides commercial fully-insured medical and specialty health insurance benefits comprising dental, vision, and other supplemental health and voluntary insurance benefits; financial protection products; and administrative services only products to individuals and employer groups, as well as military services, such as TRICARE South Region contract.
Further, it offers pharmacy solutions, provider services, predictive modeling and informatics services, and clinical care services, such as home health and other services to its health plan members, as well as to third parties. As of December 31, 2018, the company had approximately 17 million members in medical benefit plans, as well as approximately 6 million members in specialty products. Humana Inc. was founded in 1961 and is headquartered in Louisville, Kentucky.
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IndustryHealthcare
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No. of Employees41,600
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Website
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Jobs Posted1359
