Job Description

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

JOB DESCRIPTION:

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 107,000 colleagues serve people in more than 160 countries

About Abbott

Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions.

Abbotts life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. Were empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbotts diagnostics instruments, providing lab results for millions of people.

Our location in Kansas City, MO currently has an opportunity for an Occupational Health Coordinator. Occupational Health Coordinators are responsible for coordination/completion of appointment requests and associated communication with clients/clinics. Responsibilities also include following up on the events from reports and/or email inquiries. Occ Health Coordinators work with our clinics to schedule and complete events. Coordinators also communicate directly with the client if there is an inquiry or escalation to address. Client interaction takes place through Inbound and Outbound phone inquiry and email.

WHAT YOULL DO

* Respond to inquiries related to testing transactions via phone and email.
* Track and follow up on received source documents and amount of time documents are in process.
* Identify and interpret appropriate steps to resolve the need of the customer.
* Coordinate send and receipt of source documents; resolve questions, inconsistencies, or missing information on documents.
* Enter data into computer following each action taken and enter necessary codes to represent the action.
* Make necessary corrections to information entered to ensure problem resolution.
* Request documentation from vendors, clinics, or clients as required to complete the testing process.
* Other duties may be assigned.

EDUCATION AND EXPERIENCE YOULL BRING

Required

* High School diploma
* 1-3 years customer service experience

Preferred

* Four-year degree from an accredited college or university is preferred
* Call center experience strongly preferred
* General knowledge of Occupational Health Services is a plus
* Microsoft Office (Word, Excel)
* Strong verbal and written communication skills

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

* Training and career development, with onboarding programs for new employees and tuition assistance
* Financial security through competitive compensation, incentives and retirement plans
* Health care and well-being programs including medical, dental, vision, wellness and occupational health programs
* Paid time off
* 401(k) retirement savings with a generous company match
* The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: http://www.abbottbenefits.com/pages/candidate.aspx

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

JOB FAMILY:

Customer Service

DIVISION:

ARDx Abbott Rapid Diagnostics

LOCATION:

United States > Kansas City : 8140 Ward Oarkway

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

No

MEDICAL SURVEILLANCE:

No

SIGNIFICANT WORK ACTIVITIES:

Not Applicable

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf