Medical Secretary
Posted on: 2 Jan 2021
Brighton, MA
Job Description
Location: Steward Medical Group - North
Posted Date: 12/29/2020
Steward Health Care is the largest private, tax-paying physician-led health care network in the United States. Headquartered in Dallas, Texas, Steward operates 35 hospitals in the United States and the country of Malta that regularly receive top awards for quality and safety. The company employs approximately 42,000 health care professionals. The Steward network includes multiple urgent care centers and skilled nursing facilities, substantial behavioral health services, over 7,900 beds under management, and approximately 2.2 million full risk covered lives through the company's managed care and health insurance services.
Steward Medical Group (SMG), Inc. is Steward's multi-specialty group practice with over 4,500 employees including over 1,800 physicians and advanced practitioners. SMG operates approximately 450 practice locations throughout Massachusetts, Southern New Hampshire, Rhode Island, New Jersey, Pennsylvania, Ohio, Florida, Utah, Arizona, Texas, Louisiana and Arkansas, and provides more than 4 million patient encounters per year.
Summary:
The SMG Primary Care Call Center Agent will appropriately gather information from patients in order to schedule appointments, process referrals, prepare prescription refills, and take basic clinical information. This position will also perform other duties as required by the manager with regards to appointment reminder calls, pre-visit planning, rescheduling appointments, etc. as required.
Responsibilities:
Answer patient telephone calls using defined protocols and obtain necessary and required information from the patient in order to process the caller's needs.
Have knowledge of each practice and providers schedule and scheduling preferences
Responsible for timely, efficient, and accurate documentation in the electronic medical record
Cooperatively interact with practice staff and providers to collaborate in coordination of patient care
Assist in chronic care management as needed and/or requested for telephonic appointments with advanced practitioners
Other duties as assigned
Qualifications:
High School Diploma or equivalent required. Associates or higher degree or relevant work experience preferred.
Call Center experience in a health care setting preferred.
Athena and Meditech experience preferred.
Knowledge of health care and/or medical terminology, insurance products and coordination of benefits preferred.
Ability to evaluate situations and escalate issues appropriately.
Experience with Excel, Word, and Outlook required.
Effective verbal, interpersonal, and written communication skills.
St. Joseph Medical Center
Houston, TX
Welcome to St. Joseph Medical Center (SJMC), Houston’s first and only downtown hospital. We have over 500 board certified physicians on our medical staff and more than 1,500 highly skilled and dedicated employees who stand ready to provide compassionate healthcare to the communities we serve.
Whether it’s for a scheduled surgery, the birth of a baby, an unexpected emergency, or an outpatient visit, we have staff available around the clock to provide you access to immediate, quality healthcare. SJMC has been providing healthcare services to Greater Houston residents for over 130 years, which should give you great comfort in knowing that we have a great tradition of caring for our community. We strive to meet our patients’ expectations and encourage our patients to provide us with feedback on how we can help them have the best experience possible while they’re in our care.
Over the years we have expanded our services to include the Advanced Wound Care Center, the Center for Behavioral Health, Comprehensive Cardiac and Vascular Services, the Women’s Center for Breast Care, the St. Joseph Maternal Fetal Medicine Center, and a Weight Loss Surgery Program, just to name a few. As you work with our physicians, nurses, case managers, educators, and other staff, you will be guided through your healthcare journey, from diagnosis to treatment, with compassion every step of the way.
As Houston’s first hospital, St. Joseph Medical Center partners with physicians to create a healthy environment of caring and dignity for patients, families, and employees. Focused on the latest technology and peer collaboration, we provide high value, high-quality care in an atmosphere of our spiritual traditions. We will remain the medical center that caregivers commit to, physicians prefer and patients recommend.
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IndustryHealthcare
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No. of Employees1,500+
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Website
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Jobs Posted1013
