Job Description

2 Work Locations: North Houston, Greenspoint Area; Downtown, Allen Parkway

AIG is currently hiring and has the ability to complete virtual interviews and training. These positions are remote at this time and will lead to working in the Houston, TX Greenspoint office or Allen Parkway office in the future.

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

As a Client Care Center Professional you work closely with internal and external customers and other departments researching alternative approaches to meet the client needs. Exceed customers needs by providing excellent customer service with first call resolution with product knowledge.

Get to know the business

AIG is in the business of helping people achieve a secure and fulfilling retirement. We support our customers in reaching their financial goals, providing them the freedom and peace of mind to enjoy their retirement years. We call this being FutureFIT. This approach helps our customers take control of their financial wellness, helping millions of people plan and save for their goals. With the combined strength and wealth of products of AIG Retirement Services and member companies, you can apply your financial planning skills to make a real difference in the lives of people who need your help.

About the role

As a contributor at AIG you are the one the clients turn to in times of need. You act with speed, composure, compassion, and knowledge to solve problems and the work you do every day is the heart of AIGs business. We want to hear from you today if you can:

* Generate energy, excitement, and passion around AIG products! You are aware and have a deep understanding that AIG provides a customer service experience to our customers that is industry leading. You will be the first point of contact for our customers and respond to case inquires related to status, selected data changes, required forms information, documenting all inquiries, and any necessary corresponding actions.
* Provide loyalty-building service to customers by answering a high volume of incoming calls with a high degree of accuracy and speed, while consistently meeting key department performance metrics. We need quick and effective problem solvers who can execute on action items effectively to deliver impactful solutions.
* Effectively communicate policy information and company procedures to all customers.
* Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills.
* Set up your own home office and work remotely (until our office re-opens) with minimal frustration and supervision. Tools and equipment are provided. Your self-motivation, dependability, and responsibility is expected.

What we are looking for

* Customer Service Professionals that are action oriented, high energy, personable, empathetic, and have a genuine desire to help our customers.
* Proven customer service experience with call center experience preferred.
* Advanced interpersonal skills. Proven ability to interact successfully with internal/external customers.
* Excellent communication skills, both oral and written.
* We need advanced computer knowledge. Proficient with MS Office and strong professional typing skills required.
* Ability to learn new software applications, open to experimentation with digital tools, and researching with an analytical and curious mind will be our A+ digital savvy candidate.
* Ability to work successfully in a structured fast paced team environment which means your day will go by fast. You must be able to manage multiple tasks at one time.
* Perform all financial and non-financial transactions necessary to satisfy requests using multiple computer systems and productivity tools.
* Availability to work different shifts (Your shift is determined by business need). Hours of operation are Monday-Friday, 7am-8pm for Greenspoint and 8am-6pm for Allen Parkway.
* High School Diploma or GED from an accredited institution required/some college preferred.

What our employees like most about working for AIG:

* You are participating in a noble cause and helping people retire with dignity.
* We care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation.
* Our people are our most important asset therefore we provide a generous benefits plan and competitive pay. Benefit package includes:
* Paid Time Off (AIG recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24! 9 paid holidays per calendar year.
* A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus AIG automatically contributes an additional 3% into your 401K regardless of if you enroll or not.

It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

Functional Area:

OP - Operations

Estimated Travel Percentage (%):

Relocation Provided:

American International Group, Inc.