Job Description

Job Description

Albertsons Companies is one of the largest food and drug retailers with 2,300+ stores. The Albertsons Companies family of brands includes some of the most prominent brands in food retailing, with a growing base of loyal shoppers. Thanks to the professionalism, diversity, spirit, and friendliness of our people, we have locations across the U.S.

The Marketing Department has an opening for a Digital Operations Analyst. This position is located in Pleasanton, California.

Position Purpose

The Digital Pricing and Promotion Operations team is responsible for the creation and management of over 150,000 digital promotional offers per period and the support of online pricing and loyalty programs. The, Digital Operations Analyst is responsible for ensuring the quality and continuous improvement in the execution of these programs for an optimal customer experience.

Key Accountabilities:

* Support online pricing and promotions, such as Just for U and Rewards, and program elements in all channels across online and mobile for an outstanding customer experience.
* Manage, triage, and route incoming issues from multiple sources.
* Monitor and continually improve customer, pricing, and promotional data quality
* Provide quality assurance of the customer experience, including issue resolution and feedback
* Provide second-level support to the Customer Service Center for research and resolution of customer and employee data and program issues.
* Deliver key metrics and tracking for digital pricing and promotions operations.
* Develop tracking and monitoring reports in relation to quality assurance and issue resolution.
* Adopt a pro-active rather than a reactive approach to resolving issues and solving problems.
* Work closely with cross-functional teams on best practices with pricing and offer setup

Knowledge and Experience:

* Bachelor's Degree
* 2-4 years' experience in pricing and promotional execution systems including store level and ecommerce.
* 2+ years' experience with SQL, Power BI strongly desired
* Expert knowledge of Marketing Retail Point of Sale Systems
* Experience with SSIMS a plus.
* Strong research skills required for issue resolution and root cause investigation
* Comfortable with ambiguity as needs change on a regular basis with a high degree of initiative and sense of urgency.
* Excellent Project Management skills.
* Expert knowledge in MS Excel, data analysis and other internet technologies.
* An ability to multitask and perform under tight deadlines.
* Strong leadership skills in project management, across cross functional teams with the ability to influence others
* Strong verbal and written presentation skills, with the ability to communicate clearly and persuasively

Closing Date: TBD

How to Apply: Interested candidates are encouraged to submit a resume by visiting https://www.albertsonscompanies.com/careers/en/home.html

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons Companies policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.

We support a drug-free workplace -- all applicants offered a position are required to pass a pre-employment drug test before they are hired.

AN EQUAL OPPORTUNITY EMPLOYER