Job Description

Job Description

Responsibilities

The Desktop Support Technician is responsible for assisting staff with technical support of desktop computers, applications, and related technology. Support includes installing, diagnosing, repairing, maintaining, and upgrading all PC hardware and equipment to ensure optimal workstation performance. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems, independent analyses communication and problem solving. Additionally, the Desktop Support Technician:

* Assists staff with the installation, configuration, inspections, troubleshooting, cleaning, and repair of desktop computer, peripheral equipment and software within established standards and guidelines.
* Manages system accounts, assists staff with creation and disabling of different system accounts, including corporate enterprise accounts within established standards and guidelines.
* Works with vendor support contacts to resolve technical problems with the different electronic systems.
* Works with BHIS Help Desk to resolve technical problems with different electronic systems.
* Trains and orients staff on use of hardware and software; works with procurement staff to maintain proper inventory of hardware and software while insuring correct software licensing.
* Controls video management hardware and software, including installing and repairing devices.
* Maintain cleanliness and organization of the IT Communication room.
* Proficiency with Windows Server Operating system
* Performs other duties as assigned.

Qualifications

EDUCATION & EXPERIENCE:

High school diploma or equivalent AND two (2) years related experience supporting Windows 10 on desktop and laptop PCs required. Modern Desktop Administrator Associate certification required within 90 days of hire. CompTIA A+ and/or Network+ preferred. Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PC?s, within a Windows AD environment. Experience installing software, patches, and updates on Desktops, Laptops, and Servers Experience troubleshooting basic network, software, and printing problems. Customer service experience required.

KNOWLEDGE & SKILLS:

* Ability to perform assignments with minimal supervision;
* Ability to work successfully under highly stressful conditions;
* Ability to make sound, independent judgments based on scientific and/or ethical principles;
* Capability of adapting to varying workloads and work assignments on a constant basis;
* Effective comprehensive reading skills, strong communication skills, written and verbal.
* Must have a working knowledge of computers.

MINIMUM REQUIREMENTS OF THE POSITION:

* Must be able to complete new hire requirements such as State of Alaska Background Check and Drug Testing.
* Must be able to demonstrate special training, knowledge and skills specific to job within the first three (3) months of training.
* Must complete all mandatory in-services annually.
* Must be tested for Tuberculosis with a PPD skin test or chest x-ray upon hire; PPD skin test required annually or chest x-ray annually thereafter.

GENERAL WORKING ENVIRONMENT:

Working conditions for all employees are as follows, but not limited to a psychiatric hospital setting; some risk involved in the event of aggressive patient(s); work load may include day, evening, night, weekend and/or holiday shifts. Employees occasionally exposed to blood borne pathogens, and loud noise levels. Mental demands described herein are representative of those which must be met by an employee to successfully perform the essential functions of the job, but are not limited to the ability to remain calm in a stressful environment; and the emotional stability, physical stamina and agility to handle stress and respond quickly and effectively to emergency situations.

PHYSICAL REQUIREMENTS:

* Requirements include, but are not limited to the ability to communicate effectively with employees; the ability to effectively utilize communication equipment; the physical agility to manage cleaning equipment; the ability to read, write.
* Frequently utilize physical ability for standing or sitting for long periods of time.
* Regularly utilize physical ability for speaking, hearing, and seeing with correction for close and distance vision, color discrimination, peripheral vision, depth perception and focusing ability. Speaking and hearing may be necessary for conversing with and assessing employees.
* Able to ascend/descend ladders, stairs and ramps; body agility is emphasized.
* Able to bend body downward and forward by bending spine at the waist; bend legs at knee to come to a rest on knee(s) Able to extend hands and arms in any direction
* Able to use upper and lower extremities to exert force in a pulling or pushing motion. Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects
* Able to raise objects from a lower to higher position or from side-to-side.
* The worker is subject to hazards: Includes a variety of physical conditions
* The worker is subject to odors from paint, carpet adhesives, and other construction and cleaning chemicals used for routine maintenance and building renovation.
* Must be able to concentrate amidst distractions; must be able to perform work of a repetitive nature; must respond calmly to potentially volatile clients.
* Mental demands include but are not limited to emotional stability, physical stamina and agility to handle stress and respond quickly and effectively to emergency situations.

EQUIPMENT/MATERIALS USED:

PC computers, servers, telephonic equipment, routers, switches, network firewall, printers, hand tools, cabling, ladders, main frame computers.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.