Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

As one diverse, high-performing team dedicated to technical excellence, you will focus relentlessly on delivering unrivaled digital products that drive a more reliable and profitable airline.
The Operations domain refers to the area within Information Technology that focuses on analyzing operational processes, identifying critical capabilities, and collaborating with cross-functional teams to mitigate operational and technical risks.  This domain encompasses monitoring operational performance, utilizing data to provide actionable outcomes and ensuring technology initiatives support the overall business strategy and customer and employee experiences.
This position will be responsible for performing IT support functions for the three wholly owned American Eagle Carriers
Will oversee IT initiatives and support activities to deliver services and solutions that meet the overall strategic regional IT business objectives for the American Eagle wholly owned carriers of American Airlines

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced.  Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

Serve as the technology conduit between our application engineering team, product management and operational capabilities to provide critical problem-solving and customer/employee experience support, maintaining system integrity, and continuously improving product quality
Monitor system performance and reliability, ensuring any issues are promptly managed to minimize downtime, and proposing solutions to system performance challenges
Analyze and interpret data to identify opportunities for process improvement and to inform strategic decisions within IT operations
Manage system incidents and outages, including root cause analysis and resolution. Track issues through resolution, documenting findings, and ensuring preventive measures are put in place to avoid recurrence.
Support the development of operational procedures and documentation to ensure best practices are followed, and systems are functioning optimally. This includes writing technical manuals, troubleshooting guides, and process documentation.
Assist in the coordination of software and hardware upgrades, deployments, and patches in collaboration with engineering teams, ensuring minimal disruption to services.
Leverage AI-driven tools and techniques to monitor, analyze, and optimize Regional Airline Operations Technology (AOT) systems, improving reliability, performance, and incident response

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

Bachelor's degree in Computer Science, Computer Engineering, Technology, Information Systems (CIS/MIS), Engineering or related technical discipline, or equivalent experience/training
1+ year Experience in an IT software capacity supporting production environments and customer/employee experience
Hands-on experience applying artificial intelligence or machine learning tools within a technology or engineering environment

Preferred Qualifications- Education & Prior Job Experience

2+ years of software experience in a vital / critical environment supporting technical and business operational capabilities
Proven experience as an Operations Platform Analyst or a similar role, particularly in IT and software development environments
Proficient with existing IT systems that impact American Eagle Airlines.
3+ years of proven experience in Regional Airline IT operations

Skills, Licenses & Certifications

AI skills with demonstrated commitment to continuous learning, including maintaining applicable AI licenses or professional certifications
Understanding of AA Operational Metrics
Ability to thrive in sense of urgency environment, leverage best practices, and innovate through any problem
Strong analytical, organizational, and problem-solving skills, as well as accuracy and attention to detail
Experience with DevOps and Agile
Ability to build and maintain effective relationships with team members, customers and external groups, as well as, working in a collaborative environment with geographically dispersed resources
Ability to work independently to manage one's time to meet commitments and expectations
Demonstrate initiative, flexibility, and inability to adapt to changing priorities and work environments
Possess a keen desire to learn and expand depth of knowledge
Partners with Product Owner to provide insight to prioritization

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more