Job Description

About CRST

CRST The Transportation Solution is one of the nation's largest privately held transportation and logistics companies, delivering capacity solutions across truckload, brokerage, flatbed and specialized freight. With decades of experience and a network of operating companies serving customers across North America, CRST is built on a foundation of safety, integrity and commitment to the people and communities we serve.

The Opportunity

CRST's Integrated Solutions team is looking for an Account Coordinator to support our growing brokerage operation in Cedar Rapids. You'll be the frontline connection between our brokerage customers and our operations, owning the day-to-day execution of assigned accounts from shipment tracking to issue resolution. If you take pride in follow-through, communicate clearly under pressure and thrive in a fast-paced environment, this role is built for you.

You'll work closely with internal teams across dispatch, operations and customer support to keep freight moving and brokerage customers informed. That means sharp attention to detail, proactive communication and a willingness to dig in when things get complicated. Our customers count on us to deliver, and you'll play a direct role in making that happen every day.

How You'll Work

Location: Onsite - 1332 Edgewood Rd SW, Cedar Rapids, IA 52404
Schedule: Monday to Friday, 8:00 AM to 5:00 PM
Compensation: Competitive compensation package. Additional details will be discussed with qualified candidates during the interview process
Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts

What You'll Do

Track and trace shipments to ensure on-time pickup and delivery across assigned accounts
Schedule and manage delivery appointments across customer networks
Monitor load plans and dispatch activity to catch and address service gaps early
Communicate shipment status updates proactively before customers have to ask
Coordinate rescheduling and resolve service issues as they arise
Escalate critical failures to internal teams quickly to protect service and customer experience
Maintain customer systems and web portals with accurate, up-to-date account information
Hand off account details to after-hours teams to ensure continuous coverage
Partner with internal departments to resolve customer and carrier issues
Participate in customer reviews and identify opportunities for improvement

What You'll Bring

High school diploma or equivalent
Prior experience in customer service, logistics, or a related field
Strong verbal and written communication skills
Ability to navigate customer portals, TMS platforms and standard office software
Strong organizational skills with the ability to manage multiple priorities at once
Ability to work onsite Monday through Friday, 8:00 AM to 5:00 PM

Going the Extra Mile

Associate's degree or higher in business, supply chain or a related field
Prior experience in freight, transportation or third-party logistics
Familiarity with TMS platforms or customer web portal systems

Why CRST?

CRST is celebrating 70+ years of grit, growth, and forward momentum — a legacy built on safety, integrity, and delivering on our commitments. At CRST, you'll be part of a team backed by a company committed to operational excellence, strong partnerships, and long-term success.

Core Values

Safety at the Core of All We Do - Integrity in Every Decision and Action - Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities