Job Description

Position Description

Tenna is seeking a Junior System Administrator to support our growing team and expanding IT infrastructure. This role is hands-on and highly visible, supporting day-to-day end-user needs while helping maintain secure, reliable systems across a mixed Windows, macOS, and iOS environment. The ideal candidate is a motivated self-starter who enjoys solving technical problems, learning new platforms, and ensuring teammates have the tools they need to succeed. You will work closely with IT leadership and cross-functional teams to ensure employees are properly onboarded, equipped, and supported. If you are passionate about technology, enjoy working in a fast-paced environment, and take pride in delivering excellent internal service – apply now!
 
Why Tenna?

At Tenna, we believe the best is right in front of all of us and that each day holds more potential than the one before. We believe every new discovery can lead to something better than we thought possible. When we boil it down, the top five qualities that define the Tenna Team are quality-obsessed, gritty, continuous learners, collaborative problem solvers, and just plain awesome. Sound like you? Join us as we empower our customers to control their mixed assets anytime, anywhere, on one comprehensive platform.  Apply now!   

Your Responsibilities:

Performs computer workstation builds and hardware swaps for both Microsoft Windows 11 and macOS Tahoe-based workstations.
Performs mobile device configuration and swaps of iPhone (iOS) devices.
Procures hardware for newly hired employees and ships hardware as required.
Creates, maintains, and manages all user accounts, including granting licenses and specific user permissions upon request.
Ensures all newly hired employees have access to the correct software licenses and security permissions.
Manage onboarding and offboarding workflows, including account provisioning, access revocation, and equipment recovery.
Shadows and leads IT onboarding training for all newly hired employees.
Provides ongoing end-user technical support to all Tenna employees.
Oversees and maintains Tenna’s IT hardware inventory, including laptops, mobile devices, docking stations, and monitors.
Operates and maintains Automox, JAMF, and Windows Update patch management tools.
Monitor system and endpoint alerts and respond to routine infrastructure notifications.
Updates Tenna’s network and server systems as directed by IT Management.
Collaborates with IT Management to rapidly resolve issues and support business operations.
Maintain confidentiality and integrity of company data at all times.
Ensures continual adherence to Tenna’s Information Technology Policy.

Qualifications:

Bachelor’s Degree or Bachelor’s Degree candidate in the disciplines of Computer Science or Computer Information Systems, or 1+ years of equivalent Information Technology experience preferred.
1+ years’ experience with Microsoft Windows 11, macOS Tahoe, and iOS 26 operating systems, Windows Server 2016-2019, and Active Directory Administration. and Microsoft 365.
1+ years’ experience with Exchange, SharePoint, Teams, Azure AD, Azure AD Connect, and Microsoft Office 365 Suite.
1+ years' experience with Automox, JAMF, and Windows Update Server (WSUS) patch management tools.
Experience with QuickBooks Enterprise Desktop, Salesforce SaaS, Linux Server Administration, and Amazon Web Services is strongly preferred.
Familiarity with an IT ticketing or ITSM system, including triage, prioritization, documentation, and escalation practices, is strongly preferred.
Strong problem-solving and troubleshooting skills across hardware, operating systems, and other elite business applications.
Excellent verbal and written communication skills.
Self-directed, organized, and motivated to accomplish goals.
Ability to multitask and work in a fast-paced, challenging environment.
Positive attitude with strong desire to learn and stay abreast of changes to our platforms.
Strong active analytical curiosity and creativity, as well as flexible critical thinking and problem-solving abilities.

Benefits, Perks, & Additional Information:

Opportunities for growth and personal development within a highly dynamic team.
Full-time opportunity.
Work schedule: In-Person Monday - Friday, approximately 8:00am - 5:00pm EST.
Location: New Hope, PA. Must have reliable transportation.
Competitive compensation package.
Robust, low-cost benefit packages are offered. Benefit coverage begins on the first date of employment.
Paid Time Off and Volunteer Time Off are offered.
401k match. Dependent Care offered. Employee referral bonuses.