Job Description

Position Summary:

The Senior Analyst, Loyalty Partnerships is responsible for helping to develop the overall strategy for new TrueBlue airline partners as well as executing that strategy to drive point sales and member engagement. The Senior Analyst is a thought leader with the goal of optimizing partnerships and marketing activities to drive revenue and improve engagement.

Essential Functions:

Continuously evaluate the structure and offerings of JetBlue’s TrueBlue Airline Partners program, and suggest and implement any necessary changes based on quantitative and qualitative analysis
Develop and maintain benchmarking of TrueBlue Partnerships
Identify and evaluate new ways to engender deeper engagement and increased points earn with the loyalty partners and lead roll-out of any new initiatives
Manage and enhance assigned loyalty partner points sales and marketing programs
Negotiate Partner deals
Project manage collaborative team responsible for auctioning on commercial agreements
Partner with the finance and revenue accounting teams to ensure accurate cost and revenue forecasts are in place
Other duties as assigned

Minimum Experience and Qualifications:

Bachelor’s Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
Three (3) years of airline, loyalty or marketing experience
Strong proficiency in using Microsoft Office, especially Outlook, Excel and PowerPoint
Strong relationship management and problem-solving skills
Ability to manage multiple competing priorities in a fast-paced environment
Strong comprehension of loyalty programs and credit cards
Ability to build relationships and work across all levels and influence with impact
Available for occasional overnight travel (10%)
Must be in possession of valid travel documents with the ability to travel in and out of the United States
Must pass a pre-employment drug test
Legally eligible to work in the country in which the position is located

Authorization to work in the US is required, this position is not eligible for visa sponsorship 

Preferred Experience and Qualifications:

Master’s Degree in Business Administration or related field
Four (4) years of loyalty marketing experience
One (1) year of experience managing projects or leading teams
Ability to cultivate a broad understanding of the entire TrueBlue program including marketing, operations, metrics, financials/liability, customer service and training
Knowledge of airline industry trends and travel technology
Marketing expertise in acquisition and engagement strategies, tactics, and tools

Crewmember Expectations:

Regular attendance and punctuality
Potential need to work flexible hours and be available to respond on short-notice
Able to maintain a professional appearance
When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun
Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards
Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

Computer and other office equipment

Work Environment:

Traditional office environment

Physical Effort:

Generally not required, or up to 10 pounds occasionally, 0 pounds frequently (Sedentary)