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Buyer Connections Team Manager
Posted on: 26 Jan 2026
Seattle, WA
Job Description
About the team
The Connections Team drives meaningful interactions between Zillow consumers and trusted local real estate professionals. As a highly collaborative and fast-paced group, we focus on delivering exceptional experiences and operational excellence that help shape how customers connect with professionals.
About the role
As a Connections Manager, you will play a pivotal role in leading a high-performing team that delivers outstanding customer experiences. You will inspire accountability, foster engagement, and drive results by supporting your team through change and growth opportunities.
You Will Get To
Monitor and analyze team performance using key metrics, providing timely feedback and coaching to drive results.
Lead purposeful team meetings and 1:1s to clarify expectations, strengthen engagement, and support development.
Report on trends and insights to senior leadership, identifying opportunities to enhance customer experience and operational efficiency.
Manage scheduling, attendance, and workflow to ensure business needs are met and productivity is maintained.
Identify and implement process improvements with consideration for both short- and long-term impacts.
Collaborate cross-functionally as a subject-matter expert, providing feedback on new initiatives and supporting decision-making.
Serve as an escalation resource, diagnosing root causes and coaching employees through resolutions.
Communicate clearly across channels (Slack, email, documentation, and meetings) to ensure alignment and readiness through change.
Zillow Group
Seattle, WA
Zillow Group, the largest portfolio of real estate brands on mobile and the web, is building a safe, on-demand real estate experience. Whether selling, buying, renting or financing, customers can turn to Zillow's businesses to find and get into their next home with speed, certainty and ease.We are on a mission to help people unlock their next chapter and are building transformational tools and services that create an on-demand real estate transaction experience. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help them finish it — and no matter what job you're in, you will play a critical role in making this vision a reality.
At Zillow Group, we're powered by our inclusive work culture, where everyone has the support and resources to do the best work of their careers. Our efforts to streamline the real estate transaction is supported by our passion to empower people and enrich lives around everything home, a deep-rooted culture of innovation, a fundamental commitment to Equity and Belonging, and world-class benefits. But, don't just take our word for it. Read our reviews on Glassdoor and recent recognition from multiple organizations, including: Human Rights Campaign (HRC) Corporate Equity Index, Fortune Best Workplaces for Technology, Fortune Best Workplaces for Millennials, Fortune Best Workplaces for Parents, Fatherly's Best Workplaces for New Dads, JUST Capital 100 Company, and the Bloomberg Gender Equality Index constituent.
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IndustryReal Estate Services
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No. of Employees5,200+
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Website
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Jobs Posted136
