Job Description

About us

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

Job Description

RSM’s Payroll Services practice is looking to add a dynamic Supervisor with a team-oriented mindset and a love for collaborating and helping their team succeed. This is a unique opportunity to work remotely while being a valued member of our high-performing team. The Payroll Services Supervisor provides guidance to our Payroll Services Associates. If you have excellent leadership, communication and payroll problem solving skills, and you love the idea of working in a team-oriented and collaborative environment this role is for you.
 

Responsibilities

Responsible for leading a team of Payroll Service Associates and Senior Associates via daily interaction and conducts one-on-one meetings to develop consultants, troubleshoot and prioritize work

Support practice management to assess your team’s performance and deliver positive and constructive feedback

Coach and mentor fellow teammates, leading and encouraging knowledge share within the team and company

Serves as the first point of escalation for internal employees as well as clients

Supports practice management in determining hiring and staffing/resource needs and utilization across the team

Ensure accurate tracking of billable and non-billable time for invoicing and profitability

Continuously identify problems, unexpected data trends and determine root cause to offer your team and the client a solutions

Create strong client relationships that reinforce a partner philosophy, and are grounded in trust, service, and result in a high level of client satisfaction 

Assist the client in evaluating and troubleshooting system and process issues and identifies opportunity for escalation and improvement in/outside scope of Payroll Services  

Anticipate client needs through deep level understanding of payroll processes and operations  

Partners with clients on business impacting decisions that affect payroll and provides valuable insights 

Responsible for all timelines and execution of deliverables  

Maintain necessary training and industry certifications

Qualifications

5+ years of full cycle payroll processing experience in a multi-state environment

3+ years of people and performance management experience

Expert knowledge of year-end and payroll tax reconciliations

Experience using one or more of these systems: ADP Workforce Now or Workday Payroll

Microsoft Office 365, Excel (including basic formulas and VLOOKUP’s)

Excellent written and verbal communication skills

Excellent critical thinking skills with an emphasis on problem-solving

Strong organizational skills with the ability to meet deadlines

Preferred Qualifications

Bachelor’s in Accounting, Finance, Human Resources or any related field

Prior experience working in an outsource PEO environment or professional services

CPP or FCP certification, but will consider if willing to certify

Experience with Canadian payroll and exposure to international payroll