Job Description

Zions Bancorporation is one of the nation’s premier financial services companies operating as a collection of great banks under local brands and management teams in high-growth western markets. Zions is regularly recognized by American Banker magazine as having a top banking team in its list of “The Most Powerful Women in Banking.” Our customers consistently vote us as the best bank in our local markets. We value our employees, and we are committed to search out, recognize and create fulfilling opportunities for outstanding people within our organization, rewarding them for their contributions to our success. We recognize that banking is a “local” business, and that to be successful, we must have very strong ties to the communities we serve and strong relationships with our customers.

With benefits starting on day one, 12 bank holidays, profit sharing and company-matched 401(k) contributions, Zions is dedicated to being an employer of choice in our communities. At Zions, the possibilities are endless. You bring the talent; we bring the opportunity.

The Appraisal Review Manager selected for this opportunity will be working within Real Estate Technical Services to support daily operations across multiple teams. This dynamic position will require the successful candidate to be comfortable with change, development of new skills, and consistently being self-driven to balance multiple responsibilities simultaneously within prescribed deadlines. This role will report to the new Enterprise Technology Center in Midvale, UT.

Responsibilities:

The Appraisal Review Manager is responsible for the residential appraisal review area and serves as liaison, efficiency expert and problem-solver between loan production and the residential Appraisal Review Department.

Participates in the automation of the appraisal procurement, review, scoring and system monitoring process to ensure industry “best practices” and provide a competitive advantage.

Manages the daily operations, focusing on increasing reliability, accuracy and efficiencies relating to procurement and review of residential real estate appraisals for consumer and mortgage lending, across all regions.

May be required to perform appraisal reviews.

Develops, administers, and manages the training of the appraisal review specialists, for both direct reports and applicable bank staff.

Manages the consumer and mortgage lending “appraisal dispute” function for consumer and mortgage lending customers.

Resolves appraisal disputes and appraiser or client complaints, as necessary.

Performs project management leadership functions as a project manager or team member, as needed.

May be responsible to drive process improvement initiatives, including gathering and documenting business requirements.

Strong project management experience and data analytics proficiency preferred.

Possesses proficiency in MS Office, as well as experience in Power BI, Power Apps, Power Automate, and TEAMS. Proficiency in SQL and Python, preferred.

Assists in all phases of third-party supplier risk management life cycle for valuation services vendors.

Keeps abreast of industry knowledge and regulations pertaining to appraisal methodology and secondary mortgage market policies and procedures to ensure both regulatory and investor compliance.

Provides oversight to executive management by developing and providing various departmental reports, as necessary, to department management.

Facilitates the efficient integration of all applicable operating systems.

Responsible to ensure compliance with bank policies, federal regulations and USPAP standards. Ensures that appraisals are consistent with regulations.

Responsible for interpreting and implementing current regulations.

May also order appraisals to control costs, ensure independence between loan and appraisal departments and give proper instructions for the appraisers.

Responsible for hiring, transfers, terminations, and performance evaluations.

Other duties as assigned.

Qualifications:

Requires a bachelor’s degree in business, finance, or related fields, 

6+ years of directly related appraisal, credit, or financial analysis or equivalent. 

Management experience required. Management experience at a federally regulated institution preferred.

Certified Residential Appraiser license required at a minimum.  

Professional appraisal association designation preferred.

Requires advanced knowledge of appraisals, appraisal practices, principles, applications, and methods. 

Advanced knowledge of audit procedures, legal and regulatory requirements.

Must possess applicable appraisal licensing, valuation experience and requisite mortgage and consumer lending knowledge to facilitate the efficient integration of all applicable operating systems.

Must have strong management, client relations and communication skills, both written and verbal.

Must possess advanced analysis and problem-solving skills.

Ability to work with internal and external clients.