Job Description

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office. We are looking for candidates who live within a commutable drivable distance to our Raleigh, NC or Phoenix, AZ office.

At First Citizens Bank we’re in the midst of a bold digital transformation—simplifying, consolidating, and modernizing the way we serve our customers. We’re evolving toward a foundational North Star Architecture that enables us to scale smarter, move faster, and deliver experiences that truly differentiate us in the market.

This is not business-as-usual. We’re reimagining our digital banking platform from the ground up—rethinking how channels connect, how technology supports growth, and how teams collaborate to deliver with speed and purpose. Few get the chance to help shape something this foundational. This is your opportunity to be part of a once-in-a-career journey, building what’s next while staying grounded in the impact we create today.  If you’re energized by transformation, passionate about Digital CIAM and Fraud solutions, and ready to help lay the technical bedrock for a digital-first future—we want to talk to you.

We are looking for a Director of Technology – CIAM & Fraud Platforms who will be accountable for the strategy, delivery, and run excellence of Customer Identity & Access Management (CIAM) and Fraud technology that underpins digital sales and servicing journeys across retail and commercial banking channels.

The role ensures customers can onboard, authenticate, and transact securely and seamlessly, while protecting the bank from fraud, identity abuse, and financial crime.
The Director leads four cross-functional delivery pods, delivering at pace while meeting stringent security, regulatory, and operational resilience requirements.

Responsibilities

Key Responsibilities

Own the end-to-end technology roadmap for CIAM and Fraud capabilities supporting:

Digital onboarding and account opening
Login, step-up authentication, and consent
Servicing journeys across web and mobile
Real-time fraud detection and intervention

Ensure platforms support high availability, low latency, and peak traffic for always-on digital channels.
Drive simplification and reuse of identity and fraud capabilities across brands, products, and channels.
Ensure platforms align with enterprise architecture, security standards, and digital strategy.

Delivery Leadership

Lead a number of technology pods, accountable for:

Roadmap delivery aligned to business outcomes
Engineering quality, resilience, and security-by-design
Predictable delivery against time, cost, and risk

Embed product-aligned, agile delivery with strong collaboration across Product, UX, Data, and Cyber.
Ensure CIAM and Fraud capabilities are delivered as reusable platforms, not point solutions.
Drive continuous improvement through automation, CI/CD, and DevSecOps practices.

Customer Experience, Security & Fraud Outcomes

Balance frictionless customer experience with strong authentication, authorization, and fraud controls.
Enable risk-based and adaptive authentication aligned to customer behavior and transaction context.
Ensure fraud detection capabilities support real-time decisioning with minimal false positives.
Partner with Fraud Operations and Customer Care to ensure effective customer treatment and resolution.

Regulatory, Risk & Operational Resilience

Ensure compliance with banking regulations, internal policies, and audit expectations related to:

Customer identity and access
Data protection and privacy
Fraud prevention and financial crime controls

Own technology responses to regulatory findings, incidents, and control issues.
Ensure platforms meet operational resilience expectations, including monitoring, failover, and recovery testing.
Participate in incident response for identity or fraud-related events.

Leadership & Capability Building

Build and lead high-performing teams across engineering, delivery, and platform operations.
Develop deep capability in:

Digital identity engineering
Fraud analytics and decision platforms
Cloud-native, API-driven architecture

Create clear accountability across pods while fostering strong collaboration and engagement.
Actively coach and develop senior technologists and pod leads.

Business and Technical Consulting

Partner with Digital CIAM and Fraud, Security, and Operations leaders to translate business growth, customer experience, and risk objectives into executable technology plans.
Provide clear, concise communication to senior executives on delivery status, risks, and trade-offs.
Influence prioritization decisions across competing digital initiatives.

Qualifications

Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management OR High School Diploma or GED and 12 years of experience in Technology Delivery, Project, Program, or Portfolio Management

Prefered Qualifications

10 years technology leadership experience within banking or regulated financial services.
Proven ownership of digital identity and/or fraud platforms supporting high-volume customer journeys.
Experience leading multiple agile pods delivering customer-facing technology.
Strong understanding of digital banking, operational risk, and security controls.
Experience working with third-party vendors and SaaS platforms in a regulated context.
Excellent communication and stakeholder management skills