Job Description

Job Overview

We are seeking a skilled Engineer, Site Reliability (SRE) to contribute to the reliability, scalability, and performance of our multi-cloud SaaS platform serving thousands of customers worldwide. This role involves hands-on technical work in incident response, system monitoring, automation, and continuous improvement of our platform reliability. The successful candidate will work within a global SRE team to ensure optimal system performance and customer satisfaction.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent.?Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.?As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.

Responsibilities

System Monitoring & Reliability:

Monitor multi-cloud infrastructure (AWS, Azure, GCP) using New Relic, Grafana, and Sumo Logic
Maintain reliability of AWS resources, Auth0/Okta authentication, databases, and legacy applications
Implement monitoring, alerting, and dashboards for assigned systems

Incident Management & Response:

Respond to alerts and incidents within SLA timeframes
Perform root cause analysis and document findings
Create and maintain runbooks and troubleshooting procedures
Participate in 24/7 on-call rotation

Automation & Improvement:

Develop scripts to reduce manual operational overhead
Build monitoring and alerting solutions
Support infrastructure-as-code initiatives
Implement automated remediation where possible

Success Metrics:

Customer Impact: Reduced MTTR and improved customer satisfaction scores
Reliability: Achievement of 99.9%+ uptime SLAs across all products and regions
Proactive Prevention: Reduction in incident frequency through automated detection and prevention
Cross-functional Collaboration: Improved partnership metrics with Product, Engineering, and Customer Success teams
Automation Delivery: Complete assigned automation projects to reduce manual tasks
Knowledge Sharing: Contribute to team knowledge base and mentor junior engineers

Qualifications

4+ years experience in SRE, DevOps, or Infrastructure Engineering
Hands-on experience with AWS (required) and Azure (preferred)
Strong Linux system administration skills
Experience with monitoring tools (New Relic, Grafana, Prometheus)
Scripting skills in Python, Bash, or similar
Knowledge of databases (SQL Server, PostgreSQL, MongoDB)

Preferred

Technical Experience:

SaaS experience in a global environment
Authentication and identity management systems knowledge
Cloud certifications (AWS, Azure, or Google Cloud)
Infrastructure-as-code tools (Terraform, CloudFormation)

Education/Certifications/Licenses:

Bachelor’s degree in computer science, Engineering, Information Systems, or related technical field
Equivalent combination of education and experience will be considered

Working Conditions:

Global role requiring flexibility for incident response and team coordination across time zones
Occasional client-facing responsibilities during critical incidents
Travel may be required for team building
Hybrid work environment with team members distributed globally