Job Description

Scentbird's accelerated growth has led us to seek an experienced Business Analyst to optimize our operations systems, streamline integrations, and enhance business intelligence capabilities. Reporting directly to the Director of Digital Product, you'll drive the continuous improvement and effective use of technology to elevate our operational efficiency.

Responsibilities:

• Collaborate closely with Operations and Product teams to identify, document, and solve complex WMS and backend system challenges.
• Provide software analysis and requirements when it comes to operational implementations, (EDI, Shipping methods, WMS systems, Automation)
• Coordinate data transfer / API troubleshooting and liaise effectively between vendors and internal Product Team members, ensuring accurate communication of technical issues.
• Design, execute, and oversee rigorous system testing and validation processes, particularly within sandbox environments for WMS or supply chain applications
• Support integration projects with external vendors and actively contribute to requirements development.
• Conduct detailed business intelligence and data analysis, identifying critical issues related to customs duties, postage fees, and other operational expenditures to avoid financial losses.
• Actively contribute to Operational technical system requirements such as Quickbase and CMMS
• Troubleshoot and analyze software issues related to fulfillment and other operational technologies

Qualifications:

• 4+ years of experience supporting or implementing software systems, preferably in product management or business analysis roles.
• 4+ years combined experience in warehouse management systems (WMS), supply chain technologies, EDI implementations, or similar domains.
• Experience performing rigorous software testing and validation in Agile environments.
• Ability to read, interpret, and communicate API functionality effectively.
• Excellent documentation and communication skills, capable of clearly translating complex requirements across teams.
• Strong analytical and technical troubleshooting skills; able to communicate clearly and propose actionable solutions.
• A collaborative, solution-focused mindset, able to manage projects independently from conception through implementation.
• Proactive, organized, and detail-oriented, with excellent interpersonal and communication abilities.
• A passion for continuous learning and adapting quickly to evolving challenges.
• Willingness and ability to be present onsite or maintain frequent visits to facilitate smooth operations, knowledge transfer, and team collaboration.

Requirements

Business Analysis, Document Review, Agile Scrum, Gap Analysis, WMS System, Basic Troubleshooting, API - Application Programming Interface, Gathering Requirements