Client Service Specialist I (Hybrid)
Posted on: 15 Oct 2025
Phoenix, AZ
Job Description
Overview
This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.
We are looking for candidates who live within a commutable drivable distance to our Phoenix, AZ office.
Acts as the primary contact for the servicing of commercial client requests. Requests may consist of various task types inclusive of account opening, account servicing, bank transaction inquiries, and technical support. May also be responsible for influencing client adoption of online tools. Requests are received through a variety of channels and resolutions are generated by navigating, researching, executing, or escalating issues typically guided by precedent and/or established procedures. Accountable for facilitating and positively influencing the client experience by effectively delivering accurate and timely resolutions. Performs assigned functions under regular supervision and ensures adherence to all regulations, procedures, policies, and job-aids.
Responsibilities
Daily Operations - Provides client support for onboarding and servicing requests received through various channels to inquiries that may be a general or routine bank request or action; assistance with bank products and/or technical support. Formulates responses or implements action under supervision which may result in the inquiry being resolved during initial contact or may perform additional research, problem solving, or escalation to other internal partners. Problem solving is guided by precedent. Solution generation may result in the recommendation of additional action and/or bank products or programs; the execution of account maintenance requests, quality assurance monitoring and account reviews to mitigate risk. Onboard new clients/accounts in adherence to regulatory standards.
Collaboration - Participates in meetings, trainings and other duties or special projects as assigned by management.
Qualifications
Bachelor's Degree and 1 year of experience in Banking/Financial Services, Customer Service or Operations Support OR High School Diploma or GED and 2 years of experience in Banking/Financial Services, Customer Service or Operations Support
Preferred Education: Bachelor's Degree may be considered as 2 years overall experience
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.
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First Citizens Bank
Raleigh, NC
Forever Strong. Forever First®.
For more than 120 years, First Citizens Bank has been helping families and businesses do more with the money they earn, save and invest. In that time, we've built a solid track record of service, stability and reliability. We remain committed to smart, steady growth ... for our company and our customers alike.
Forever Family.
First Citizens began in 1898 as the Bank of Smithfield in Johnston County, North Carolina. From a single office, we've grown to more than 500 branches in 19 states.
Today, First Citizens is one of America's largest family-controlled banks, led for three generations by members of the same family. That's created a continuity of stable, forward-looking leadership focused more on building a strong bank that can last for generations than on short-term results.
Forever Helping.
Over the years, the way we do banking has changed. First Citizens has added new capabilities and new offerings. In addition to traditional banking services, we provide customers with services that include wealth management1, business and commercial banking, treasury services, insurance services1 and much more.
We also complement our industry-leading branch service with state-of-the-art digital banking tools. From First Citizens Digital Banking with Manage My MoneySM to Business Online Banking (BOB) Advantage®, we give customers more ways than ever to look after their financial lives.
Forever Stable.
First Citizens is a banking subsidiary of First Citizens BancShares, Inc. (NASDAQ: FCNCA), a $39 billion financial holding company.
As a First Citizens customer, you benefit from the stability of our top-tier credit quality, outstanding capital strength and strong liquid balance sheet. We never compromise the security of our customers' assets, regardless of the latest market trends or financial pressures.
At First Citizens, we've built our company on such timeless values as integrity, hard work and taking the long-term view. We avoid fads and gimmicks; instead, we believe in sound decisions that create real security and growth for generations to come.
Forever First is our commitment to be there through the years for the people, businesses and communities who rely on us to be the best bank we can be. As we say, "Money isn't everything. But so much depends on what you do with your money."
First Citizens Bank. Forever First®.
First Citizens Bank
Established in 1898, First Citizens Bank is headquartered in Raleigh, N.C.
The bank serves Arizona, California, Colorado, Florida, Georgia, Kansas, Maryland, Missouri, New Mexico, North Carolina, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Virginia, Washington, West Virginia, and Wisconsin with more than 500 branches.
First Citizens offers a complete line of financial services, including personal banking, business banking, wealth management, investment services1, insurance services1 and more.
First Citizens BancShares
Our parent company, First Citizens BancShares, is one of the largest family-controlled bank holding companies in the United States.
The company is publicly traded on NASDAQ under the symbol FCNCA2, Opens in a new tab.
Headquartered in Raleigh, N.C., BancShares’ assets total more than $39 billion.
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IndustryBanking/Financial Services
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No. of Employees5000+
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Website
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Jobs Posted486
