Trip Support Specialist II
Posted on: 10 Oct 2025
WEBSTER, TX
Job Description
Position Summary
Are you passionate about aviation and delivering world-class service? Join our Flight Operations team and play a vital role in supporting international trip logistics and client success. As a Flight Operations Support Specialist, you’ll be the frontline expert ensuring smooth, compliant, and efficient travel experiences for our global clientele. You’ll manage trip coordination, customer communications, and operational logistics while promoting WFS Trip Support’s full suite of services.
Key Responsibilities
Trip Coordination & Logistics
Manage daily operational tasks including ground handling, permits, slots, flight following, hotel bookings, and transportation.
Coordinate customs services, including Canpass form preparation and Border Overflight Exemptions.
Load and maintain trip details and cost estimates in the Falcon system.
Assist with fuel quotes and arrangements, including after-hours support.
Ensure quality assurance for assigned trips.
Client Engagement & Support
Serve as the primary point of contact and Account Executive for designated WFS Trip Support clients.
Build and strengthen relationships with new and existing customers.
Communicate and promote WFS Trip Support products and services effectively.
Ensure all trip data is accurate and updated promptly based on client communications.
Operational Communication
Participate in the operations communications rotation, handling incoming calls, emails, faxes, and SITA/AFTN traffic.
Monitor communications after hours and on weekends as part of storefront operations.
Cross-Functional Support
Provide backup support for Flight Planning, Meteorology, and Supporting Services as needed.
Collaborate with internal teams to achieve company goals and deliver exceptional service.
Qualifications & Skills
Education & Experience
Bachelor’s degree preferred
2–5 years of experience in the aviation industry (or equivalent combination of education and experience)
Core Competencies
Proven customer service skills with a focus on retention and issue resolution
High attention to detail and commitment to work quality
Strong understanding of global aviation services, competitors, and vendors
Ability to work independently and manage multiple priorities
Professional demeanor under pressure with strong conflict resolution skills
Excellent communication and interpersonal skills across all levels of the organization
Proficiency in Microsoft Office Suite (Excel, Outlook, Word)
Work Environment
Must be flexible to work across a rotating shift schedule including nights, weekends, and holidays
Comfortable working in a fast-paced, high-pressure, and collaborative environment
Why Join Us?
Be part of a global aviation leader delivering premium trip support services
Work with a passionate team in a dynamic, international environment
Grow your career in flight operations and customer success
Make a real impact on the travel experience of clients around the world
#WFS
World Fuel Services
Miami, FL
World Fuel Services Corporation engages in the distribution of fuel, and related products and services in the aviation, marine, and land transportation industries worldwide. Its Aviation segment supplies fuel, and related products and services to commercial airlines, second and third tier airlines, cargo carriers, regional and low-cost carriers, airports, fixed based operators, corporate fleets, fractional operators, private aircraft, military fleets, the U.S. and foreign governments, and intergovernmental organizations.
This segment also offers fuel management, price risk management, ground handling, and dispatch services, as well as international trip planning services, such as flight plans, weather reports, and overflight permits. The company’s Land segment offers fuel, heating oil, propane, natural gas, lubricants, and related products and services to petroleum distributors and retail petroleum operators, as well as industrial, commercial, residential, and government customers.
This segment also offers management services for procuring fuel and price risk management; advisory and fulfillment solutions related to power, natural gas, and other energy products; and card payment solutions, government payment systems for fuel procurement, merchant processing services, toll payment solutions, and commercial payment programs. Its Marine segment markets fuel, lubricants, and related products and services to international container and tanker fleets, commercial cruise lines, yachts and time charter operators, offshore rig owners and operators, the U.S. and foreign governments, and other fuel suppliers.
Its marine fuel-related services include management services to procure fuel, cost control, quality control, claims management, and card payment and related processing services. This segment also engages in the fueling of vessels, and transportation and delivery of fuel and fuel-related products. The company was founded in 1984 and is headquartered in Miami, Florida.
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IndustryOil and Gas
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No. of Employees5,000
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Website
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Jobs Posted191
