Job Description

As a Senior Business Systems Administrator/Analyst specializing in Finance Systems at Workiva, you will be a key techno-functional member of the business systems team who maintains, enhances, and drives transformation across our Finance technology landscape. This is a hands-on role focused on the daily administration, design, configuration, maintenance, enhancement, and support of scalable solutions for core financial systems, including ERP, sourcing & procurement, close management, and expense automation.

You will blend deep technical expertise with strong accounting domain knowledge, partnering directly with Accounting, Sourcing & Procurement, and other cross-functional teams. Your work will ensure the reliability, scalability, and efficiency of our systems, empowering our finance teams to excel in a high-growth, SaaS environment. 

In short, you will wear two hats:

Systems Administrator – You will be the go-to expert for hands-on configuration, system stability, security, integrations, and user support.

Systems Analyst – You will partner with accounting stakeholders to gather requirements, optimize workflows, and validate solutions.

What You’ll Do

System Administration & Configuration

Own the day-to-day administration, configuration, and maintenance of core financial systems, including our ERP (Sage Intacct, Oracle, or Workday), Coupa, BlackLine, Concur, Workiva, and other adjacent systems

Perform hands-on configuration to address business needs, from minor tweaks and user requests to major enhancement rollouts.

Manage user roles, permissions, and security settings to ensure appropriate system access and segregation of duties.

Manage system release cycles and dev/test/prod environment management

Proactively monitor system health, performance, and data integrity, identifying and addressing potential issues before they impact the business.

Problem Solving & Support

Serve as the primary technical owner and subject matter expert for assigned systems, acting as the first line of defense for user support and troubleshooting.

Investigate and resolve system issues and business process challenges.

Track and escalate issues with vendors, managing cases to a swift and successful resolution.

Lead hypercare efforts during releases

Solution Design & Delivery

Support the end-to-end delivery of system enhancements and projects.

Translate business needs into technical requirements.

Design scalable solutions including detailed specifications, user stories, and use cases for moderately complex business problems.

Configure system modules, workflows, custom fields, and dashboards to meet evolving finance requirements.

Business Partnership

Build relationships and partner with key stakeholders across the Finance organization to understand their processes, challenges, and evolving needs.

Analyze key finance processes (Order-to-Cash, Procure-to-Pay, Record-to-Report) to identify opportunities to reimagine, optimize, and automate business processes to drive measurable efficiency, control, and user experience improvements

Lead requirements gathering, scope management, and design for system enhancements and projects.

Help business partners understand and effectively utilize system features.

Testing, Compliance & Documentation

Develop and execute comprehensive test plans and use cases to validate that solutions meet business requirements.

Coordinate and support user acceptance testing (UAT), ensuring stakeholders are engaged and prepared.

Ensure all system configurations and processes adhere to SOX, ITGC, and internal audit requirements.

Create and maintain clear, comprehensive documentation for system configurations, processes, controls, user guides, technical runbooks, and training materials.

Support controls implementation, documentation, and audit activities

Change Management & Training 

Design and deliver effective change communications and user training to drive adoption of new features and processes.

Gather user feedback to improve adoption and usability.

Drive Innovation & Continuous Improvement

Stay updated on finance technology trends and best practices, proactively recommending improvements and innovative solutions to drive efficiency and growth.

Evaluate, pilot, and recommend innovative solutions for continuous growth.

Drive adoption of new system functionalities.

Analytics Enablement

Partner with stakeholders to fulfill analytics and reporting requests.

Focus on maintaining data integrity to provide reliable business insights.

What You’ll Need

Minimum Qualifications

Bachelor’s degree in Information Systems, Accounting, Finance, or a related field

4+ years of experience in Finance Systems Administration, Business Systems Analysis, or similar roles supporting Finance/Accounting in a SaaS or enterprise environment

Preferred Qualifications

Demonstrated experience implementing, configuring, and optimizing at least one major ERP platform (Sage Intacct, Oracle Cloud Fusion, Workday, or SAP)

Hands-on expertise with at least two adjacent applications (Coupa, BlackLine, Concur, Salesforce, etc.)

Proven track record of designing and delivering scalable, business-critical solutions across Finance domains

Experience in a high-growth SaaS or public company environment

Process improvement, automation, or data analytics experience within Finance & Accounting

Strong understanding of SOX and ITGC controls, with direct experience supporting compliance and audit activities

Experience working in or alongside Agile teams, managing requirements and projects in a dynamic environment

ERP implementation consulting experience 

Familiarity with project management and collaboration tools (e.g., Jira, Confluence)

Exceptional communication, analysis, and documentation skills with a track record of partnering directly with accounting stakeholders

Travel Requirements and Working Conditions

<10% Travel for internal meetings

Reliable internet access for any period of time working remotely and not in a Workiva office

How You’ll Be Rewarded

? Salary range in the US: $86,000.00 - $138,000.00

? A discretionary bonus typically paid annually

? Restricted Stock Units granted at time of hire

? 401(k) match and comprehensive employee benefits package