BDO USA, LLP

Sr Assoc, Client Experience

Posted on: 17 Jul 2025

Grand Rapids, MI

Job Description

Job Summary:

This role will work on a team of software developers, business analysts, quality assurance, functional design, and various members to manage project work to successful completion. This individual will be responsible for leading development discussion and overseeing customer’s needs to strive to build and maintain strong delivery as well as ensure client expectations are successfully met. 

Job Duties:

Responsibilities:

Guides, manages and assists in multiple project-level efforts to apply, roll-out, configure various changes within multiple methodologies
Performs gap and data analysis in support of identifying improvement opportunities
Leads meetings, creates user stories and discovery workshops for custom IT solutions
Conducts current state assessments of business processes and supporting systems
Acts as liaison between change requester and software development team. Addresses development team needs efficiently and effectively; creates release timelines and plans; coaches team on solution delivery and risk mitigation
Leads, coaches and educates the team in applying concepts and principles and staying focused on quality, predictability, flow and velocity of development
Strong leadership skills facilitating meetings with developers by providing functional clarification and setting delivery expectations with team and client while also managing budget
Supports the projects on-time delivery, finds and eliminates impediments, actively addresses issues, and builds a high-performing, continuous improvement team environment
Manages all time input and billing activities ensuring completion in a timely manner
Other duties as required

Supervisory Responsibilities:

N/A

Qualifications, Knowledge, Skills and Abilities:

Education:

Bachelor's degree from an accredited university, required
Bachelor’s degree related to Business or Information Technology from an accredited university, preferred

Experience:

Three (3) or more years of solid experience leading software development teams and coaching meetings with internal teams, required 
Knowledge of the software development life cycle and demonstrate success leading multiple project teams to completion while mitigating risks, required
Previous experience in managing scope, timeline or budget, preferred 

Software:

Proficient in Microsoft Office Suite; specifically, Excel, Word, PowerPoint and Outlook, required
JIRA, Visio or any other project mapping tool, preferred

Other Knowledge, Skills & Abilities:

A track record of managing projects within a software solutions environment
Excellent communication skills, both written and spoken, along with strong facilitation and collaboration skills
Excels at operating in a fast-paced technical environment
Ability to solve problems, identify solutions, and appropriately escalate issues
Must be open to local travel to the client site as needed

BDO USA, LLP

Chicago, IL

Exceptional service. Worldwide.

BDO delivers assurance, tax, and financial advisory services to clients throughout the country and around the globe. We offer numerous industry-specific practices, world-class resources, and an unparalleled commitment to meeting our clients’ needs. We currently serve more than 400 publicly traded domestic and international clients.

Unparalleled partner-involvement 
Deep industry knowledge and participation
Geographic coverage across the U.S.
Cohesive global network 
Focused capabilities across disciplines

BDO brings world-class resources and exceptional service to each and every one of our clients. BDO USA is a member of BDO International, the world’s fifth largest accounting network.