Job Description

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Major Duties:

1. Responsible for providing client service through the execution of daily functions and tasks.
2. Understand and enhance desktop operating procedures and controls.
3. Responsible for providing timely response to queries and finding resolution to avoid repetitive actions.
4. Works effectively both as a team member as well as an independent self-motivated individual.
5. Responsible for multiple projects of various complexities.
6. Cross train on other functions as well as provide back up.
7. Serve as a key subject matter expert and mentor to junior level employees.
8. Able to identify opportunities for improvement within existing technology applications while acting as a liaison with Partner areas to drive resolution.
9. Independently build relationships with internal and client contacts.
10. Responsible for understanding client’s business needs and deliverables.
11. Act as the escalation point of contact for client issues or inquiries.
12. Understand current Service Level Agreements (SLAs) that are directly related to job function(s).
13. Establish, build & maintain effective working relationships with key partners internal and external to the organization.
14. Drive the engagement of other partners as appropriate to solve client inquiries/issues.
15. Understand impact of personal job function(s) on IOO peers and applicable shared services partners.

Knowledge:

• Excellent oral and written communication skills
• Able to prioritize and multi-task
• Analytical and problem-solving skills
• Knowledge of financial services, asset management and/or investment operations
• Attention to detail
• Works with a sense of urgency

Experience:

• A college or university degree and/or 4-6+ years of relevant work experience
• Previous Financial Industry Operations, Asset Management and/or Investment Operations experience a plus
• Previous exposure to business process and/or technology enhancement initiatives
• Previous Client Service experience in a service-oriented environment