Job Description

Overview

This is a hybrid role with the expectation that time working will regularly take place inside and outside of a company office.

As a Commercial Product Manager II for Payment Facilitation, you will be part of a fast-paced team that is tasked with identifying, scoping, and launching new & cutting-edge solutions that enable B2B software companies to provide embedded payment services to their customers. You will work closely with internal teams (across Product, Risk, Marketing, Sales, etc.) and external partners to launch & grow the Payment Facilitation business (i.e., drive data & market analysis, define & execute marketing campaigns, build & prioritize our product roadmap, build & execute phased go-to-market strategies).

This role has significant autonomy on recommending work for the product & partnership teams, prioritizing backlog, and developing our Payment Facilitation roadmap. This decision-making has a large impact on the actual product roll-out and requires strong analytical decision-making and strategic thinking. In collaboration, this role can make decisions on how processes are carried out, including research, user stories, feature implementation decisions, and timeframes. This role will make recommendations but also follow appropriate processes for approvals, (e.g.: on new vendors, product changes, risk policies, etc.)

Together, Silicon Valley Bank and First Citizens offer you the strength and stability of a diversified financial institution with a 125-year tradition of service and the personalized approach of a nimble financial partner.
First Citizens Bank helps personal, business, commercial and wealth clients build financial strength that lasts. Headquartered in Raleigh, N.C., First Citizens has built a unique legacy of strength, stability and long-term thinking that has spanned generations. First Citizens offers an array of general banking services including a network of more than 550 branches in 23 states and commercial banking expertise delivering best-in-class lending, leasing and other financial services coast to coast. Parent company First Citizens BancShares, Inc. (NASDAQ: FCNCA) is a top 20 U.S. financial institution with more than $200 billion in assets.

SVB Be Part of a Bank Like No Other.
When you work with the world's most innovative companies, you know you're making a difference.
Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

Responsibilities

Product Management: Lead, manage, and contribute towards multi-functional workstreams (functional and technical) around core payment facilitation product and the embedded payments business.

• Product Strategy: Proactively help guide the product strategy, contributing towards the development of go-to-market approaches, product vision, and roadmap development/management.

• Program Development: Contribute and lead in development of program processes, controls, and documentation to align with business objectives. Collaborate with other teams to ensure alignment between product, business, and organizational needs.

• Project Management: Partners with multi-functional stakeholders to lead, coordinate, and contribute towards the development and delivery of functional and technical workstreams.

• Analysis: Compiles and analyzes data within client portfolios and market research. Compiles results into actionable insights for use in product development. Presents findings through both written and verbal communications.

Qualifications

Bachelor's Degree and 4 years of experience in r product, analytics/data, and/or consulting OR High School Diploma or GED and 8 years of experience in r product, analytics/data, and/or consulting

Preferred Qualifications: 

Proven track record in owning product strategy and influencing road map decisions in completed mufti-stakeholder environments.
Deep domain knowledge of embedded finance, B2b Payments, and PayFac Models, including regulatory and operational frameworks

Experiment working with cross functional with executive stake holders, engineering, design, risk, compliance, and external partners to drive high impact outcomes.

Strong experience in an agile development environment, roadmap planning, and go to market execution.
Demonstrate ownership of full product lifecycle including product discovery, launch, and iteration.
Excellent communication skills including the ability to present to senior leadership and influence across teams without direct authority.

Familiarity with financial KPIs, margin models, and operational scalability considerations in product design.
Excellent problem-solving & strategic ability; must be able to structure white-space problems, think creatively, generate hypotheses, and provide actionable recommendations to senior leaders
Demonstrated leadership within an individual contributor role including mentoring peers, leading through influence, and contributing to product culture and best practices.
Strong analytical thinking; must be able to independently drive quantitative & qualitative research