Job Description

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

We're transforming the way the world moves. We envision a future where cities feel smaller, and technology fosters connection. Lyft Healthcare & Community Access is at the forefront of this change, redefining how healthcare organizations and communities interact with the Lyft platform. We're solving complex challenges and meeting the diverse needs of our clients and their patients, transit and paratransit riders. We're committed to providing exceptional customer service and are seeking customer-centric individuals who are passionate about problem-solving and exceeding client expectations.

As an Account Manager on Lyft’s Healthcare team, you’re responsible for managing and growing strategic partnerships with healthcare, transit and university organizations. You’ll join a talented team focused on one thing: using technology and Lyft’s network of drivers to improve transportation for patients and members.

Responsibilities:

Serve as the main point of contact for a list of healthcare partners, transportation management companies, university partners, and/or transit agencies 
Become an expert at Lyft’s products and internal systems to deliver exceptional customer support 
Expand business within assigned accounts by identifying new stakeholders & use cases, and work inbound opportunities 
Develop trusted client relationships with leadership and the operations teams at each partner to ensure alignment across the entire organization
Execute against strategies to help achieve quarter over quarter growth quotas
Understand your partner’s pain points and challenges and provide feedback to cross-functional teams including Product, Engineering, and Product Marketing
Represent Lyft at Healthcare marketing and tradeshow events

Experience:

1-2 years of successful sales, business development, or account management experience preferred
Strong curiosity and willingness to dig in and learn
Proven track record of growing accounts and hitting quota a plus
Excellent written, verbal, and presentation skills
High levels of sales persistence, work ethic, and creativity
Ability to understand and absorb new information quickly
Comfortable with change and role ambiguity in a start-up environment
Ability to follow through on commitments and get things done
Team-oriented mindset and the ability to work with a wide range of individuals
Creative problem-solving with limited resources
Non-emergency medical transportation or other healthcare experience preferred
Bachelors degree required

Benefits:

Great medical, dental, and vision insurance options with additional programs available when enrolled
Mental health benefits
Family building benefits
Child care and pet benefits
401(k) plan to help save for your future
In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
Subsidized commuter benefits
Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program