Job Description

Division Summary: CRST's Dedicated Solutions division is focused on service excellence to retailers and producers who need consistent, dependable, high-quality delivery services. We provide customers the flexibility of a private fleet, without the expense. Dedicated Solutions is divided into East and West divisions.

Job Summary: Responsible for overseeing all aspects of a fleet of trucks. Their main task is to ensure the fleet is well-maintained, meets legal requirements, and is operated efficiently to maximize productivity and minimize costs. They are responsible for managing and developing relationships with drivers to increase overall driver satisfaction and improve driver retention. They also work closely with drivers to coordinate deliveries and ensure they arrive at their destination on time. Communication, analytical, and organizational skills are essential to succeed in this role. 

Essential Duties and Responsibilities:

Manage a staff of drivers to ensure high delivery of customer service and fleet profitability
Perform all aspects of dedicated customer service including, load booking and service failure resolution
Manage daily planning of equipment and drivers while ensuring high utilization
Act as liaison between the customer, drivers, and internal departments
Develop relationships with drivers to improve driver performance and encourage retention
Authorize pay related items
Ensure safety procedures are followed
Help create and manage customized Key Parameter Indicators (KPI) to help ensure goal attainment

Ideal Experience and Skill Set:

Complex Problem Solving 
Coordination 
Critical Thinking 
Judgement and Decision making 
Monitoring 
Negotiation
Service Orientation 
Social Perceptiveness 
Speaking
Troubleshooting 

Work Location: Harford, CT 

Job Schedule: 9pm - 6am, 5 days a week

Did you Know?

CRST is one of the largest privately owned trucking companies in the United States. That means you can count on our experience and ongoing commitment to provide the best service to our customers and the best work environment for our employees.
We’re family-owned. We’re dedicated to building on our founder’s legacy to make CRST the transportation solution.
CRST is headquartered in Cedar Rapids, IA. Our midwestern hometown is known for its strong values, commitment to our community, and the success of manufacturers and producers here and throughout the country. When we thrive, America thrives!

The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities. 

EEO Statement: All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Qualifications

Education

Preferred

Associates or better.

Bachelors or better.