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Managed IT Services Service Desk Consulting Associate - Summer 2025
Posted on: 20 Mar 2025
Boston, MA
Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Responsibilities:
Remotely or onsite support, troubleshoot, administer, and/or deploy workstations, servers, storage, email, cloud, and network-related equipment and software
Advise clients using industry best-practices and recommend opportunities for continuous improvement ?
Maintain client security standards and confidentiality of information
Clearly document support issues, resolution steps, and newly deployed equipment and/or services within RSM’s ticketing system
Effectively communicate with clients via phone, email, and in-person
Adaptability to changing processes and technology
Required Qualifications:
Pursuing a Bachelor’s degree in Management Information Systems, Computer Science or IT related concentration.
A passion for technology and a desire to learn
A minimum 3.0 GPA
Excellent customer service skills
Focused on attention to detail
Ability to travel up to 25%
Preferred Qualifications:
Experience with firewalls, such as Cisco, SonicWALL and Meraki
Experience with Windows Servers, Office 365, Azure AD Administration, SharePoint and Teams Administration.
Experience with remote solutions
RSM US LLP
Chicago, IL
RSM US LLP is a limited liability partnership and the U.S. member firm of RSM International, a global network of independent audit, tax, and consulting firms. The member firms of RSM International collaborate to provide services to global clients, but are separate and distinct legal entities which cannot obligate each other. Each member firm is responsible only for its own acts and omissions, and not for those of any other party.
RSM US Wealth Management LLC is a limited liability company that provides investment advisory services, financial planning, and other wealth management services to individuals and businesses. RSM US Wealth Management LLC is an SEC-registered investment advisor.
RSM’s purpose is to deliver the power of being understood to our clients, colleagues and communities through world-class audit, tax and consulting services focused on middle market businesses. The clients we serve are the engine of global commerce and economic growth, and we are focused on developing leading professionals and services to meet their evolving needs in today’s ever-changing business environment. RSM US LLP is the U.S. member of RSM International, a global network of independent audit, tax and consulting firms with more than 43,000 people in over 120 countries.
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IndustryBanking/Financial Services
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No. of Employees9,500+
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Website
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Jobs Posted177
